# Scale not responding after battery change **URL:** \ **Category:** Lifestyle\ **Tags:** scale, support, not-platform-specific\ **Created:** [February 25, 2021, 11:46pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326 "2021-02-25T23:46:52Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![elevenb](https://avatars.discourse-cdn.com/v4/letter/e/ba8739/32.png) [@elevenb](https://forums.wyze.com/u/elevenb)\ **Post date:** [February 25, 2021, 11:46pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/1 "2021-02-25T23:46:52Z")
After about a year of faithful service, my scale batteries finally died. After I replaced the batteries, the scale will no longer display any activity on the device, will no longer connect to my phone. I have reseated all the batteries, checked the connectors, removed/replaced them. I do not see any external switches/buttons/toggles to manipulate on the device. Help! I now have a stylish yet utterly useless brick on my bathroom floor. ☹ Ideas? ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [February 26, 2021, 12:54am UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/2 "2021-02-26T00:54:02Z")
My scale worked fine after I replaced batteries last month, and I didn’t have to do anything special. Sounds like you did some great basic troubleshooting already. Call Support, they will have a script in place telling them about all the known issues with the scale and how to fix them: By phone: (206) 339-9646 **Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT** Or online: [Wyze.com/support](http://wyze.com/support) I’ve called them about issues before and they have frequently given me other ideas to try that I never thought of. ---
**Author:** ![jml02118](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@jml02118](https://forums.wyze.com/u/jml02118)\ **Post date:** [April 9, 2021, 10:33pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/3 "2021-04-09T22:33:11Z")
Did you ever get this issue resolved? I’m experiencing the same thing. Currently waiting on hold, but maybe you’ll reply back before they do! ---
**Author:** ![elevenb](https://avatars.discourse-cdn.com/v4/letter/e/ba8739/32.png) [@elevenb](https://forums.wyze.com/u/elevenb)\ **Post date:** [April 10, 2021, 9:29am UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/4 "2021-04-10T09:29:18Z")
Support didn’t even try to troubleshoot the problem. Just confirmed I swapped out new batteries, then sent me a new scale under the warrantee. ---
**Author:** ![irapit\_3](https://avatars.discourse-cdn.com/v4/letter/i/a698b9/32.png) [@irapit\_3](https://forums.wyze.com/u/irapit_3)\ **Post date:** [March 30, 2024, 2:48am UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/5 "2024-03-30T02:48:29Z")
I called support today after almost a year and a half of having my scale, The scale started to read LO on the screen… so I waited a couple days and then changed the batteries out. At that point nothing came back on the screen on my scale was blank. I hit the restart button in the back nothing …I got another set of batteries even though the first pair I put in was already fresh to see if that might be a problem, nothing no light nothing but darkness on the scale …put the batteries in the different direction just to make sure I wasn’t going crazy again nothing …Support said they were not able to help me or exchange my unit. Very disappointed. ---
**Author:** ![Trin76](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@Trin76](https://forums.wyze.com/u/Trin76)\ **Post date:** [July 3, 2024, 9:03am UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/6 "2024-07-03T09:03:10Z")
I just changed my batteries and the scale is totally non-responsive also. I’ll try contacting support to see what they say. ---
**Author:** ![dmminor07](https://avatars.discourse-cdn.com/v4/letter/d/5fc32e/32.png) [@dmminor07](https://forums.wyze.com/u/dmminor07)\ **Post date:** [October 4, 2025, 12:13am UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/7 "2025-10-04T00:13:43Z")
I had the same exact issue. It’s just dead after changing the batterie there has to be some type if defect here ---
**Author:** ![monamonababy](https://avatars.discourse-cdn.com/v4/letter/m/76d3ee/32.png) [@monamonababy](https://forums.wyze.com/u/monamonababy)\ **Post date:** [April 24, 2026, 7:10pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/8 "2026-04-24T19:10:34Z")
same happened to me. definitely a defect. My scale actually died before the battery did this made it look like it was a battery problem but it wasn’t. I took the batteries out left them out for a minute put them back in and then the scale worked a month later the scale died again. I took the batteries out and put it in a new pair and the scale worked one time when I stepped on it flashed the low battery sign and then died again.junk. ---
**Author:** ![mabrown4615](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@mabrown4615](https://forums.wyze.com/u/mabrown4615)\ **Post date:** [July 19, 2026, 4:47pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/9 "2026-07-19T16:47:44Z")
This is happening to me too. Has anyone gotten a replacement after the year warranty wore out. Does seem like a product defect. ---
**Author:** ![juanita09011215](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@juanita09011215](https://forums.wyze.com/u/juanita09011215)\ **Post date:** [September 27, 2026, 5:36pm UTC](https://forums.wyze.com/t/scale-not-responding-after-battery-change/165326/10 "2026-09-27T17:36:21Z")
Mine was doing the same thing changed batteries 3 different times and still nothing while reading this forum I turned my scale to the back again and just started pressing on the little feet in the bottom and when I turned it around it started working again it went to 0.0 I guess for some reason that reset it It’s the 2 little sponges that level the scale down I pressed the 2 top ones