So I got the updated Android beta app, and it appears that, after many requests, you can now “schedule” rules. That’s great.
Unfortunately, it doesn’t work. I schedule a time, from 6pm to 6am. When I go back into the updated rule, and it defaults to 6pm to 6pm. If I try 6pm to 7pm, it defaults back to 6pm to 6pm.
I can only set a time up to 59 minutes. For example 6pm to 6:59pm.
That is not desired behavior. I am going to let @WyzeGwendolyn know to look here. It will be awhile as they are on West Coast time. Thank you for the heads up.
While were at it, the other Android app issue I pointed out still hasn’t been corrected. The one where changing the resolution of the phone causes the event videos to either be zoomed, or shrunk.
This has nothing to do with scheduling a device turning on for period of time. That’s been available for a very long time.
It’s about setting a trigger - like a contact or motion sensor - to turn a bulb on, but only during specific hours (ex. 6pm to 6am), which was recently added to the beta app. The app will not allow setting a time greater than 59 minutes. IOW 0600 to 0700 resets to 0600 to 0600, but 0600 to 0659 works fine.
But on my Samsung Note 9 it does exactly as I’ve shown, even after fully uninstalling, clearing cache, and clearing data, so I’m not sure how your comment is meant to help me.
Hi Rick, I tried on my Galaxy Note 9 which worked just fine with your scenario. I can set my trigger time for over 59 minutes. Actually it is great that you have a consistent repro. Can you please upload an app log through Account → Help & Feedback → Report an Issue right after you fail it? Adding an video recording in your issue report will be even better. Please reply here when you are done. We will take a look early next week. Thanks!
Thank you for reporting the issue. We really hope to catch the issue with your help!
@WyzeTao - Thanks. Ticket number is 363501 or 363507 or 363513. For some reason, after I reply to the support email (first with a video, then with my comment below about 24 hour time), it sent me a second and third support email with those ticket numbers.
In the meantime, I’m going to see if it’s related to my 24-hour setting of the phone.
EDIT: So that’s the issue. When I switch off 24-hour display, and set a start time to 6pm and an end time to 6am, it works fine. If this can be fixed, that would be perfect since I am in the Army and use 24hr time exclusively.
@None - You figured out the puzzle. It was 24-hour format setting. I changed my phone to 24-hour format and got a repro as well. I will pass it to our devs. Thank you!