# Rules do not work with Person detection **URL:** \ **Category:** Beta\ **Created:** [March 26, 2020, 1:07pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608 "2020-03-26T13:07:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [March 26, 2020, 1:07pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/1 "2020-03-26T13:07:42Z")
with the old Person Detection i had a rule set up in the wyze app that when a person is detected turn on a wyze plug. after getting the new person detection this rule no longer works. i have tried restarting the camera and deleting and re-creating the rule but neither worked. ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [March 28, 2020, 3:00pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/2 "2020-03-28T15:00:22Z")
not one answer? not a comment? not even a question for me? why is my issue not getting any response from support? i have asked here, and i have asked in the Facebook Beta group as well. Very, very disappointing ---
**Author:** ![NumberOne](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/numberone/32/20925_2.png) [@NumberOne](https://forums.wyze.com/u/NumberOne)\ **Post date:** [April 6, 2020, 9:22pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/3 "2020-04-06T21:22:34Z")
Sorry about that @mmenzie. Can you walk me through the Rule you’ve created so I better can understand what’s going on? ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 6, 2020, 11:11pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/4 "2020-04-06T23:11:17Z")
its a rather simple rule: when: My Wyzecam V2 “detects a person” do: turn on Wyze plug thats it. all in the wyze app, no third part apps and all wyze products. ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 6, 2020, 11:53pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/5 "2020-04-06T23:53:39Z")
Sorry about you being neglected. I for one hadn’t seen your post. I assume this is what you are talking about: ![image](https://us1.discourse-cdn.com/wyze/original/3X/e/a/ea457f116ce6a29fb53d20a908d3114ac75843f0.jpeg) I haven’t had time to test it but I will and post back ASAP. I assume there is no time part to the rule? ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 7, 2020, 12:56am UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/6 "2020-04-07T00:56:20Z")
no time involved at all. looks exactly like your rule ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 5:07am UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/7 "2020-04-07T05:07:37Z")
You have Person detection on but are you whitelisted to actually use it? This was being done in a gradual rollout of the Wyze provided PD to avoid overloading the servers with a sudden surge. Assuming you are here’s what I found. I tried the rule on two different cams, one Pan and one V2. There are a couple of things that could be causing your problem. In the app: Home Screen/Account/Wyze Services/Person Detection set to on for desired cam. If it is already on, turn it off for a few seconds and turn it back on. -settings/ event recording/detects motion - on. Schedule: set to all day -settings/Notifications/Person set to on. Send notifications set to on. -settings/Detection Settings/Detection Zone : if set to on be sure it covers the area you want to trigger the rule and sensitivity is set up at least medium high. These are the things I checked and set on my cams. I also restarted them, checked again, then power cycled them and checked yet again. All that being said, @mmenzie, you are right. The rule simply would not work. I tried these steps in a sequence to try to trouble shoot this but I could not get it to work at all. I’m going to tag in the other [@Mavens](https://forums.wyze.com/groups/mavens) to see if any of them have any ideas, and also flag @NumberOne so he can see what steps have been taken. Again- sorry about the lack of response. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [April 7, 2020, 5:16am UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/8 "2020-04-07T05:16:30Z")
> [@tomp](#): > > Person detection I’m not using Person detection at all , at the present time ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 5:17am UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/9 "2020-04-07T05:17:30Z")
Thanks anyhow! ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [April 7, 2020, 5:44am UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/10 "2020-04-07T05:44:03Z")
Sorry if I missed it somewhere, but are either of you (@tomp or @mmenzie) receiving the app notifications for “person detected”? Or is it both the app notification AND the rule trigger which arnt working? I don’t use PD so unable to test myself. ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 1:43pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/11 "2020-04-07T13:43:34Z")
I am receiving app notifications on one cam but not the other. I am assumingI an approved for active PD since I get the notifications on i other cams. It appears to me that the rule is just not working. I have had problems with other rules recently also. ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 7, 2020, 2:07pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/12 "2020-04-07T14:07:07Z")
Hello all, Yes i am whitelisted for the person detection. Also, yes i am getting notifications stating “Person Detected” not just motion detected. The rule just does not work. when i had this orininally setup when i first got the V2 cam, it was on the original person detection firmware and the rule worked fine. ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 2:55pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/13 "2020-04-07T14:55:29Z")
Okay. Obviously there is a problem. Glad we got that confirmed! You said you did not get any response from Support, which to me means that you must have opened a ticket with [Wyze Support](https://support.wyzecam.com/hc/en-us/requests/new) If you could provide that ticket number I will see if I can get someone higher up the chain to investigate the lack of response. ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 7, 2020, 3:39pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/14 "2020-04-07T15:39:38Z")
I seriously thought i opened a ticket with support. i remember doing it on my phone but yet i dont see a ticket. i did ask in the Facebook Beta group and the original post in these forums as well. not sure where my ticket has gone but its not listed under my username ☹ ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 4:24pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/15 "2020-04-07T16:24:26Z")
Ok-that’s fine. If you would, open another ticket [Here](https://support.wyzecam.com/hc/en-us/requests/new) and post the ticket number back here. I will tag someone once we have a ticket number who can hopefully get eyes on it. ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 7, 2020, 5:24pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/16 "2020-04-07T17:24:29Z")
should i open it as hardware (cam) support or Software (wyze app) support? ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 6:32pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/17 "2020-04-07T18:32:01Z")
My guess is that it’s going to be a software issue. Ultimately it probably won’t matter. We we just want to get someone on the issue. ---
**Author:** ![mmenzie](https://avatars.discourse-cdn.com/v4/letter/m/46a35a/32.png) [@mmenzie](https://forums.wyze.com/u/mmenzie)\ **Post date:** [April 7, 2020, 7:07pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/18 "2020-04-07T19:07:53Z")
Ticket 517881 was created. i had to add in all sorts on info that was unrelated just so i could get the “submit” button to allow me to click it ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [April 7, 2020, 7:10pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/19 "2020-04-07T19:10:47Z")
No worries. I’m going to ask the Forum [@moderators](https://forums.wyze.com/groups/moderators) to please take a look, and since it’s taken a while see if someone could check on your ticket #. ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [April 7, 2020, 7:46pm UTC](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608/20 "2020-04-07T19:46:08Z")
Thanks for tagging @tomp. @mmenzie, I have pushed this up to a higher group to see if I can get an answer. If I don’t get a good answer, then I’ll try to get Wyze to expedite your ticket. Feel free to bug me if you don’t hear back in a day or so. [Next page](https://forums.wyze.com/t/rules-do-not-work-with-person-detection/93608.md?page=2)