# Router change stops access to web cams **URL:** \ **Category:** Cameras\ **Created:** [March 7, 2019, 5:17pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121 "2019-03-07T17:17:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:17pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/1 "2019-03-07T17:17:22Z")
I’m using 2 webcams (v2) without any problems. The day before yesterday, my router has been replaced by a Netgear D2200D. Since then I cannot reach my cams with my android phone. I deleted one of my cams from the app and tried to re-install it. I get to the command “Ready to connect”, I created the QR code, but the camera cannot ‘get’ the code. It repeats the command “Ready to connect” again and again, I appreciate your help Henning ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:23pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/2 "2019-03-07T17:23:07Z")
Did you change the SSID and password? What security do you have enabled on the router? WPA, etc.? Is it 1 step or 2 step authentication? ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:24pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/3 "2019-03-07T17:24:36Z")
Yes, SSID and Password have changed. It is on WPA ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:25pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/4 "2019-03-07T17:25:13Z")
One step ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:26pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/5 "2019-03-07T17:26:34Z")
1. Reset the camera by holding down the setup button for more that 10 seconds. 2. Make sure you are connected to the 2.4 GHZ wireless band on your router. 3. Try scanning the camera again. ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:31pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/6 "2019-03-07T17:31:19Z")
I did the reset. I looked into the router listings, but I couldn’t find any option for a 2,4 or 5 GHz. I tried the QR code scan several times - no luck. I appreciate your help Henning ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:33pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/7 "2019-03-07T17:33:44Z")
Do you know how to get into the router settings via the PC or are you using it out of the box? I do not know the interface but there should be a wireless settings tab. I would disable the 5 GHZ for now until you add cameras back. I had to do the same for my Linksys. ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:36pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/8 "2019-03-07T17:36:38Z")
I know how to get into the router settings via my PC ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:38pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/9 "2019-03-07T17:38:28Z")
The more I read your first post… Is it scanning the QR code at all or is it scanning and not connecting? ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:45pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/10 "2019-03-07T17:45:16Z")
Under wireless settings there is no 2.4/5 option. The camera remains at the prompt “Ready to connect” and there is no scan confirmation. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:46pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/11 "2019-03-07T17:46:40Z")
Ahh 😀. I was jumping to the hardest thing first. Check out the link below and let me know if it helps at all. [https://support.wyzecam.com/hc/en-us/articles/360010997051-QR-code-will-not-scan](https://support.wyzecam.com/hc/en-us/articles/360010997051-QR-code-will-not-scan) ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:50pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/12 "2019-03-07T17:50:56Z")
I found that page before. I tried everything. I checked Netgear - my router works only with 2.4 GHz > **[Cable Modem Routers: Modem Router Combo | NETGEAR](https://www.netgear.com/home/wifi/modem-routers/)** > > Our two-in-one modem and router combo devices optimize internet speeds and WiFi performance while helping you save on equipment rental fees. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 5:54pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/13 "2019-03-07T17:54:54Z")
Hmm interesting. Did you try on a different device to scan it? ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 5:57pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/14 "2019-03-07T17:57:30Z")
No, not yet. The router menu offers me the option “Enable Applications like Games, Webcams a.s.o.”. When I click on this option it gets me to the page “Port Forwarding”. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 6:04pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/15 "2019-03-07T18:04:35Z")
You shouldn’t have to port forward. I’m not sure this is a network issue. If it was it would scan but not connect. This isn’t even scanning. Try scanning on a different device first before looking into more networking. ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 6:08pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/16 "2019-03-07T18:08:44Z")
Alright, I’ll get the other cam and try it out. I have to delete this cam from my phone and then re-install it - right? This may take some time. If you don’t mind, can you give me your email address to reconnect with you later on? ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 6:15pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/17 "2019-03-07T18:15:27Z")
I have to leave my PC right now to get the other cam and check it out. I will come back to this post later on. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 6:29pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/18 "2019-03-07T18:29:58Z")
You can message me on here. Basically, try to scan the camera QR using a different device or screenshot the QR and send via email to the computer and try that way. ---
**Author:** ![henriek](https://avatars.discourse-cdn.com/v4/letter/h/e19adc/32.png) [@henriek](https://forums.wyze.com/u/henriek)\ **Post date:** [March 7, 2019, 7:30pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/19 "2019-03-07T19:30:28Z")
OK, I tried the same setup procedure with my second cam. Same result: It remains at the “Ready to connect” with no indication of a scan. You wrote “…or screenshot the QR and send via email to the computer and try that way.” How can I do that with my smartphone? ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 7, 2019, 7:36pm UTC](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121/20 "2019-03-07T19:36:23Z")
I’m not sure what kind of phone you have, but normally pressing the lock button and home button at the same time takes a screenshot. You then would email the screenshot to your computer. There are also additional links below that users have had similar issues. > [@Camera not opening on phone for QR Code scanning](https://forums.wyze.com/t/camera-not-opening-on-phone-for-qr-code-scanning/20477): > > I just received my 7 cameras but when I try to install the first one in the app, I can only get to the QR Code scanning screen, the camera does not pop up so I can scan the QR nor is there a button to press to “scan” or in this case activate the camera for scanning. Im on a Google Pixel XL phone running Android 9 security patch Feb 5th 2019 > [@QR code scan causing endless trouble](https://forums.wyze.com/t/qr-code-scan-causing-endless-trouble/4400/14): > > SO… if you are still having problems – you removed the protective plastic on the lens, cleaned the lens, tried different lighting situations, yada, yada, yada… TRY MAKING THE QR CODE BIGGER. On my android phone, I had great success when I changed the font settings to small, which in turn, at least on my phone, made the QR code larger. After making the change, all 4 of my Wyze Cam Pans easily scanned the code and were up and running. Hope this is helpful. [https://support.wyzecam.com/hc/en-us/articles/360019706632-Setup-Mounting](https://support.wyzecam.com/hc/en-us/articles/360019706632-Setup-Mounting) [Next page](https://forums.wyze.com/t/router-change-stops-access-to-web-cams/21121.md?page=2)