# Robot Vacuum Suddenly Stopping & Turning Off **URL:** \ **Category:** Home\ **Tags:** robot-vacuum\ **Created:** [November 23, 2024, 2:10pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503 "2024-11-23T14:10:19Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 23, 2024, 2:10pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/1 "2024-11-23T14:10:19Z")
For the last week (3 Times) the vacuum will just stop in the middle of the room & turn off for no reason. I walk it to the charger & check the app & there is 21% left on charge. The vacuum is unresponsive until it is connected to the charging station. Because it turned itself off it won’t continue when recharged, I have to choose the room to finish. Alright, it just happened as I was typing this out. This time I opened the app first & it said the vacuum was offline. So I guess this is my issue. I have a Wi-Fi hub in every room (Google Wi-Fi) so a connection shouldn’t be an issue. Is there a Wi-Fi sensor I can check or clean…?? Anyone have any ideas on what to do here…?? Thanks ---
**Author:** ![TomG](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomg/32/86260_2.png) [@TomG](https://forums.wyze.com/u/TomG)\ **Post date:** [November 24, 2024, 9:22pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/2 "2024-11-24T21:22:42Z")
Start by checking the charge level, and monitor it during a cleaning cycle. ![IMG_0835](https://us1.discourse-cdn.com/wyze/original/3X/4/4/44677167fc2ee98305e59332e33fa064b7e50a15.jpeg) The battery might be at the end of its life. ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 24, 2024, 10:57pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/3 "2024-11-24T22:57:27Z")
It’s usually between 15-20%…battery was replace in March of this year. It’s stopped in about the same spot the last 2 days, so I rebooted the hub. Gonna see what happens tomorrow. ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 25, 2024, 2:15pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/5 "2024-11-25T14:15:20Z")
No, it failed at 9% battery. It just died again, I was watching it in the app when it stopped. It vacuumed the entire house, but map shows only the last room where it died. ![Screenshot_20241125-084511](https://us1.discourse-cdn.com/wyze/original/3X/d/9/d92ab70849f8effa98bac65a005017da5c6ae33c.png) Wyze Robot Vacuum 200S Firmware Version: 1.6.202 Plugin Version: 2.50.0.7 Battery is the CITYORK from this thread: > [@Robot Vacuum Battery Replacement](https://forums.wyze.com/t/robot-vacuum-battery-replacement/254932/60): > > I just had mine delivered. I’ll replace it after it’s done tomorrow, this way it will have a full 24 hour charge. ---
**Author:** ![purchark](https://avatars.discourse-cdn.com/v4/letter/p/c57346/32.png) [@purchark](https://forums.wyze.com/u/purchark)\ **Post date:** [November 25, 2024, 6:09pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/6 "2024-11-25T18:09:19Z")
In my notes I have the below. Forget where I got that from, but I found another mention. > [@Updates to map for robot vacuum?](https://forums.wyze.com/t/updates-to-map-for-robot-vacuum/209265/2): > > A good battery should be able to clean continuously from 100% down to 8%, at which point it should auto re-dock without suddenly dying. > [@Robot Vacuum - User-configurable max, min, return and resume cleaning battery percent levels](https://forums.wyze.com/t/robot-vacuum-user-configurable-max-min-return-and-resume-cleaning-battery-percent-levels/155557/12): > > When the battery on the robotic vacuum gets low (8%), it returns to the base station to recharge. When it gets to 60% it automatically resumes vacuuming. ---
**Author:** ![purchark](https://avatars.discourse-cdn.com/v4/letter/p/c57346/32.png) [@purchark](https://forums.wyze.com/u/purchark)\ **Post date:** [November 25, 2024, 6:23pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/7 "2024-11-25T18:23:56Z")
My original battery is at 3 years, one of my most recent runs is 437 ft^2 @ 48min with 88% battery consumption. This is with standard suction level and on carpet (which I imagine will use a bit more power than on hard floor). I avoid the auto-redock function and just limit the cleaning amount by room selection, which I prefer to do anyways. For something to clean related to battery life, make sure to clean the charging contacts with isopropyl alcohol regularly. Based on some other experiences I’ve heard about, this unit may have an automatic battery calibration routine. Usually that would be done by running the vacuum until dead, then re-docking it and letting it charge overnight (Just because it says 100% charge, it may actually still be charging). ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 25, 2024, 10:36pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/8 "2024-11-25T22:36:19Z")
I don’t know if there was an update or not. Everything starting going wrong on 11/19. It didn’t even records today cleaning. ![Screenshot_20241125-153844](https://us1.discourse-cdn.com/wyze/original/3X/2/2/22d6189da897c50943c4bc9c80d89bcdecb60bd8.png) ![Screenshot_20241125-153913](https://us1.discourse-cdn.com/wyze/original/3X/0/d/0d69f91ceda9ef12713fcd030bbf02558bcd293c.png) ---
**Author:** ![purchark](https://avatars.discourse-cdn.com/v4/letter/p/c57346/32.png) [@purchark](https://forums.wyze.com/u/purchark)\ **Post date:** [November 26, 2024, 1:02am UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/9 "2024-11-26T01:02:42Z")
Pretty sure it needs to complete and dock successfully before it uploads the cleaning history. If you end up doing a factory reset, re-add it using the same name BEFORE removing the older (duplicate) entry. It will keep the maps that way. ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 26, 2024, 11:59am UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/10 "2024-11-26T11:59:46Z")
I just finished a factory reset. Kept everything but the map, not a big deal. The map did show for a second, but the vac kept asking to remap. I’ll post back later with the results. ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 26, 2024, 2:00pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/11 "2024-11-26T14:00:25Z")
Died at 9% it just won’t return to charge in order to finish the job. I think that is the entire issue, it just won’t return anymore. ![Screenshot_20241126-084502](https://us1.discourse-cdn.com/wyze/original/3X/0/e/0ea6852a6e935e7f8b50c368ba8a89842bd31230.png) ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 26, 2024, 3:03pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/12 "2024-11-26T15:03:09Z")
It does return if it only does 1 room. So it seems that the low battery trigger to recharge is the problem. ![Screenshot_20241126-095455](https://us1.discourse-cdn.com/wyze/original/3X/2/3/2328754352c2389b90b32dba26cffa9059cca08c.png) ---
**Author:** ![purchark](https://avatars.discourse-cdn.com/v4/letter/p/c57346/32.png) [@purchark](https://forums.wyze.com/u/purchark)\ **Post date:** [November 26, 2024, 5:10pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/13 "2024-11-26T17:10:19Z")
Yeah, might have just got unlucky with quality of the new battery. I just run mine by selecting the rooms since I had too many issues doing a full vac. My battery will no longer do a full cleaning anyways. ---
**Author:** ![TomG](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomg/32/86260_2.png) [@TomG](https://forums.wyze.com/u/TomG)\ **Post date:** [November 26, 2024, 8:04pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/14 "2024-11-26T20:04:36Z")
It does appear your replacement battery is not up to snuff. Unfortunately, some battery companies inflate their mAh ratings. I have a 4 bay tester that will accurately determine the real mAh rating of 18650 batteries. Another method I use is to weigh the individual batteries. The cheaper batteries weigh less. Some even use 18650 cells from recycled laptop batteries. I can’t find the link for the exact battery I bought from an AliExpress seller so buyer beware. ---
**Author:** ![Lion7718](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lion7718/32/121062_2.png) [@Lion7718](https://forums.wyze.com/u/Lion7718)\ **Post date:** [November 27, 2024, 5:13pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/15 "2024-11-27T17:13:56Z")
I guess the battery thinks it has more power left than it really does. To fix this until I buy another battery, I created another schedule. One to clean 3/4 of the house & the second to finish the rest. This worked today, when the cleaning was finished it returned to charge, then 3 hours later it finished the house & returned. What’s funny is when I did a support chat with Wyze, once I said the battery was replace they told me my warranty was voided. I said yes, that’s because you don’t sell batteries. Anyone that replaces a part voids their warranty. It made me laugh. Anyway, thanks for the help. ---
**Author:** ![TomG](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomg/32/86260_2.png) [@TomG](https://forums.wyze.com/u/TomG)\ **Post date:** [December 1, 2024, 6:17pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/16 "2024-12-01T18:17:13Z")
> [@Lion7718](#): > > warranty was voided Since Wyze is not a US company, the Magnuson-Moss act does not apply. “Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.” > **[Magnuson–Moss Warranty Act](https://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act)** > > The Magnuson–Moss Warranty Act (P.L. 93-637) is a United States federal law (15 U.S.C. § 2301 et seq.). Enacted in 1975, the federal statute governs warranties on consumer products. The law does not require any product to have a warranty (products generally may be sold "as is"), but if a product does have a warranty, the warranty must comply with the Act. The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner. > Accordin... Years ago, auto manufacturers wanted to void warranties when aftermarket parts were used for a repair. ---
**Author:** ![Paycheck](https://avatars.discourse-cdn.com/v4/letter/p/e19b73/32.png) [@Paycheck](https://forums.wyze.com/u/Paycheck)\ **Post date:** [December 2, 2024, 2:24pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/17 "2024-12-02T14:24:01Z")
Mine was doing the same, turning off mid clean. Replaced the battery and it works fine. Now if I can get it to stop disconnecting itself from the charger… ---
**Author:** ![24601](https://avatars.discourse-cdn.com/v4/letter/2/8e8cbc/32.png) [@24601](https://forums.wyze.com/u/24601)\ **Post date:** [February 22, 2025, 4:23pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/18 "2025-02-22T16:23:30Z")
I have two wyze robot vacuums with these issues. They just turn off in the middle of a cleaning. Even if I try to clean a smaller space, they never return to charge on their own anymore. ---
**Author:** ![ssummerlin](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ssummerlin/32/106815_2.png) [@ssummerlin](https://forums.wyze.com/u/ssummerlin)\ **Post date:** [February 22, 2025, 4:27pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/19 "2025-02-22T16:27:13Z")
Welcome back to the forum after being away for 7 years. 😃 ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [May 23, 2025, 4:28pm UTC](https://forums.wyze.com/t/robot-vacuum-suddenly-stopping-turning-off/316503/20 "2025-05-23T16:28:04Z")
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