# RESOLVED Service Advisory: Wyze devices missing from the app and login difficulties - 10/21/20 **URL:** \ **Category:** Wyze News\ **Tags:** important\ **Created:** [October 21, 2020, 11:56pm UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679 "2020-10-21T23:56:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 21, 2020, 11:56pm UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/1 "2020-10-21T23:56:47Z")
**UPDATE 10/21/20 9:00 PM PT** - The token and app issues have now been resolved. If you are still having difficulty with not being able to log in or see your devices in the Wyze app, please contact [Wyze Customer Support](https://support.wyzecam.com/hc/en-us/requests/new). **UPDATE 10/21/20 5:44 PM PT** - Some people’s devices are becoming visible and then disappearing again. We’re still not done resolving this and are working to get this stable for everyone as soon as possible. **UPDATE 10/21/20 5:21 PM PT** - We found a problem with token validation and have resolved it. The service is returning to normal though it may take a little time for your devices to be visible again. Thank you for your patience. We’re looking into the cause of Wyze devices missing from the Wyze app and login difficulties. We apologize for the inconvenience and will update with further information when we can here and through our service advisory page: > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > 10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day.10:38 AM PT  - We are... ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 21, 2020, 11:56pm UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/2 "2020-10-21T23:56:55Z")
Pinned globally on October 21, 2020, 11:56pm UTC ---
**Author:** ![jls4wheeler](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jls4wheeler/32/25436_2.png) [@jls4wheeler](https://forums.wyze.com/u/jls4wheeler)\ **Post date:** [October 22, 2020, 12:01am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/3 "2020-10-22T00:01:16Z")
Thank you for letting us know. I am thankful that I am not having this issue but I know lots of others are. I hope Wyze can get this fixed soon! ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 22, 2020, 12:02am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/4 "2020-10-22T00:02:15Z")
I’m glad you’re not encountering it, too! Please link to this if you see anyone reporting these problems today. ---
**Author:** ![crmccashin](https://avatars.discourse-cdn.com/v4/letter/c/958977/32.png) [@crmccashin](https://forums.wyze.com/u/crmccashin)\ **Post date:** [October 22, 2020, 12:03am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/5 "2020-10-22T00:03:05Z")
Did you really have to wipe out all my devices to fix daylight savings?? You would think anybody with any brains would learn to “just say no” to updates!.., Slow learner ---
**Author:** ![unclebwood1](https://avatars.discourse-cdn.com/v4/letter/u/9de0a6/32.png) [@unclebwood1](https://forums.wyze.com/u/unclebwood1)\ **Post date:** [October 22, 2020, 12:03am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/6 "2020-10-22T00:03:06Z")
I thought it was just me. Just updated the app and firmware. Problems loading, logging in, and seeing recorded events. ---
**Author:** ![Hemi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hemi/32/27978_2.png) [@Hemi](https://forums.wyze.com/u/Hemi)\ **Post date:** [October 22, 2020, 12:03am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/7 "2020-10-22T00:03:10Z")
Thank you ma’am. You deserve a raise and a vaca 👍🕶 ---
**Author:** ![tcg550](https://avatars.discourse-cdn.com/v4/letter/t/e9bcb4/32.png) [@tcg550](https://forums.wyze.com/u/tcg550)\ **Post date:** [October 22, 2020, 12:03am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/8 "2020-10-22T00:03:20Z")
Just sittin’ around and all my plugs and bulbs turned on by themselves went to the app and everything was gone. Glad I’m not nuts or haunted. ---
**Author:** ![Texasgirl80](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@Texasgirl80](https://forums.wyze.com/u/Texasgirl80)\ **Post date:** [October 22, 2020, 12:03am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/9 "2020-10-22T00:03:46Z")
Yes, my cameras & plug are not on app, but I’m still getting event alerts 🤷 happened right after I updated app\*\*_update cameras and plug are now on app, but events not loading_ ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 22, 2020, 12:05am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/10 "2020-10-22T00:05:05Z")
This is actually unrelated to the firmware update but I understand why you thought they were connected! We’re sorry and are working to get this resolved. ---
**Author:** ![jroach2002](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jroach2002/32/15276_2.png) [@jroach2002](https://forums.wyze.com/u/jroach2002)\ **Post date:** [October 22, 2020, 12:06am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/11 "2020-10-22T00:06:04Z")
Ah yes. The night before we go out of town and leave the dogs at home with the sitter 😂 ---
**Author:** ![Taurus2313](https://avatars.discourse-cdn.com/v4/letter/t/a88e4f/32.png) [@Taurus2313](https://forums.wyze.com/u/Taurus2313)\ **Post date:** [October 22, 2020, 12:06am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/12 "2020-10-22T00:06:09Z")
Same here!! Nothing, nada in the app and I am unable to view any recorded footage… ---
**Author:** ![R\_T](https://avatars.discourse-cdn.com/v4/letter/r/f9ae1b/32.png) [@R\_T](https://forums.wyze.com/u/R_T)\ **Post date:** [October 22, 2020, 12:08am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/14 "2020-10-22T00:08:15Z")
It has nothing to do with either F/W or App updates. I haven’t updated either since the last fiasco and I just lost everything on my account - no events, no cameras, no plugs, nothing. Just typical Wyze operating procedures - make a change (either internal or external) and let the user community see if there are any problems. We as a user group have now been promoted from Beta testers to Alpha testers. The one good thing to have come from this is my replacement plugs (not Wyze) and replacement cameras (again not Wyze) are all tested and ready to go. Tomorrow I’ll be ‘Wyze free’ and life will be better. 😆 ---
**Author:** ![ElectroStrong](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/electrostrong/32/14880_2.png) [@ElectroStrong](https://forums.wyze.com/u/ElectroStrong)\ **Post date:** [October 22, 2020, 12:08am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/15 "2020-10-22T00:08:52Z")
Can confirm - all devices vanished ---
**Author:** ![nandologia](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@nandologia](https://forums.wyze.com/u/nandologia)\ **Post date:** [October 22, 2020, 12:09am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/16 "2020-10-22T00:09:02Z")
Just walked into the house to find everything wiped out. Thanks for posting. ---
**Author:** ![R\_T](https://avatars.discourse-cdn.com/v4/letter/r/f9ae1b/32.png) [@R\_T](https://forums.wyze.com/u/R_T)\ **Post date:** [October 22, 2020, 12:09am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/17 "2020-10-22T00:09:54Z")
And now just as fast as everything disappeared they’re back. SMH ---
**Author:** ![ElectroStrong](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/electrostrong/32/14880_2.png) [@ElectroStrong](https://forums.wyze.com/u/ElectroStrong)\ **Post date:** [October 22, 2020, 12:09am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/18 "2020-10-22T00:09:56Z")
Annndddd they’re back 🙂 ---
**Author:** ![eviebliss](https://avatars.discourse-cdn.com/v4/letter/e/848f3c/32.png) [@eviebliss](https://forums.wyze.com/u/eviebliss)\ **Post date:** [October 22, 2020, 12:10am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/19 "2020-10-22T00:10:30Z")
What I believe is that this has to do with the newest IOS 14 “bug fix” update. Cause when I originally did the iOS 14 update it was fine, just now I did the bug fix one and once done is when it all was gone. ALSO to advice you apple alerted me that there was a security compromise with WYZE and I had to update my password. 😭 ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [October 22, 2020, 12:10am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/20 "2020-10-22T00:10:40Z")
Is everyone else seeing their devices back? Is anyone’s still missing? I’ll report to the team! ---
**Author:** ![Taurus2313](https://avatars.discourse-cdn.com/v4/letter/t/a88e4f/32.png) [@Taurus2313](https://forums.wyze.com/u/Taurus2313)\ **Post date:** [October 22, 2020, 12:11am UTC](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679/21 "2020-10-22T00:11:29Z")
Mine is back now~Whew! thanks!! [Next page](https://forums.wyze.com/t/resolved-service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679.md?page=2)