# Reset button on base unit not working **URL:** \ **Category:** Cameras\ **Tags:** video\ **Created:** [April 11, 2022, 4:27am UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195 "2022-04-11T04:27:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 11, 2022, 4:27am UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/1 "2022-04-11T04:27:55Z")
Hello all. I’m trying to set up the video capture. First off do we need to subscribe? 2nd is how do I get the reset button to work? I use a thumbtack. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 11, 2022, 12:58pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/2 "2022-04-11T12:58:00Z")
I think I’ve seen one person on here in the last 1.5 years say that the reset button worked. Why do you want to reset the base, did you just update firmware to 4.16.2.66 ? ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 11, 2022, 4:38pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/3 "2022-04-11T16:38:35Z")
Hey thank you for the quick response. I was trying to build the camera system so that I could save and review footage later. Instructions on the app asked me to reset. You are saying this is not needed? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 11, 2022, 5:19pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/4 "2022-04-11T17:19:21Z")
What camera are you trying to set up? ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [April 11, 2022, 7:00pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/5 "2022-04-11T19:00:54Z")
Welcome to the forums! More info about what your using and which devices you are using will help greatly. Thanks in advance! > [@shinmike87](#): > > I use a thumbtack That will be a little to pointy, I’d use a pencil eraser or something of similar shape if my finger tip wouldn’t work for any of the reset buttons. The thumbtack would damage the button. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 11, 2022, 7:13pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/6 "2022-04-11T19:13:10Z")
Since the OP said base unit I assume it is the base for the WCO which has a small hole for the reset on the left upper corner by the USB port. Most people have use a paper clip to try a reset. I have never heard of the app saying to reset the base though?? ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 11, 2022, 8:22pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/7 "2022-04-11T20:22:44Z")
Let me take a step back. What is the best way to capture the video? I am reading that the local SIM card only stores seconds of coverage. This means that we have to sign-up for subscription if we ever want to go back to prior video capture. Is this true? ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [April 11, 2022, 8:35pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/8 "2022-04-11T20:35:18Z")
> [@shinmike87](#): > > I am reading that the local SIM card only stores seconds of coverage. Depends on the camera. Some cameras have a local storage (SD card recording) function that records continuously, but the battery powered WCO only records scheduled recordings and time lapses to the card. Not quite the same as the continuous recording mentioned first. > [@shinmike87](#): > > This means that we have to sign-up for subscription if we ever want to go back to prior video capture. Any cloud service does not effect local storage recordings. They are different functions. If you only want to utilize the local storage of whatever camera you are using and don’t want to bother with cloud clips or cloud recordings then no need to subscribe to anything. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 11, 2022, 9:14pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/9 "2022-04-11T21:14:29Z")
Please answer which camera are you using, Is it the battery powered camera that comes with a base (WYZE Cam Outdoor) or is it a camera you need to plug in for power (V2 or V3) or pan camera… If you answer you can get the help and information you want. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [April 11, 2022, 9:17pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/10 "2022-04-11T21:17:27Z")
> [@Antonius](#): > > Since the OP said base unit I assume it is the base for the WCO which has a small hole for the reset on the left upper corner by the USB port Ahh yes. I had the sync button/camera setup buttons on my mind. Thanks for the correction. I am lucky because I haven’t had much issue with my base stations and haven’t had to deal much troubleshooting with them, only had up the river issues with my network. > [@Antonius](#): > > Since the OP said base unit I assume it is the base for the WCO I am assuming also, but untill confirmed I try and give blanket statements as to not deter assistance down the wrong path. Which I kinda did above 🤐 ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 11, 2022, 9:35pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/11 "2022-04-11T21:35:56Z")
Sorry Antonius. It’s the battery powered outdoor cameras. I have 3 of them. I had to fully charge them first. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 11, 2022, 10:02pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/12 "2022-04-11T22:02:13Z")
Wyze Cam Outdoor three of them. Did you get the base set up and connected to your 2.4GHZ network. Directions For base and cam setup here: [https://support.wyze.com/hc/en-us/sections/360011338891-Wyze-Cam-Outdoor](https://support.wyze.com/hc/en-us/sections/360011338891-Wyze-Cam-Outdoor) You can sign up for cam Plus lite and name your price to $0.00. If you want to get video events that are recorded to the cloud server and saved for 14 days you need Either the full paid version of cam plus or a version of Cam Plus Lite. Cam Plus lite will only save 12 second videos, Cam Plus will save longer extended videos. > **[Cam Plus Lite Getting Started Guide](https://support.wyze.com/hc/en-us/articles/4696082051739-Cam-Plus-Lite-Getting-Started-Guide)** > > Cam Plus Lite is a new, name-your-own-price service that lets you keep 12-second cloud video recordings on your Wyze Cam. It also will give your Wyze Cam access to Person Detection, which lets you ... The battery powered cams do not save videos to the SD card in the camera unless you are doing scheduled event recording like I am doing with my 4 WCO. [https://support.wyze.com/hc/en-us/articles/360037595072-Scheduled-Recording-on-Wyze-Cam-Outdoor](https://support.wyze.com/hc/en-us/articles/360037595072-Scheduled-Recording-on-Wyze-Cam-Outdoor) ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 12, 2022, 4:05am UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/13 "2022-04-12T04:05:53Z")
Thanks Antonius. It seems that if I want to go back to recording (and possibly always have all recordings saved), I need to roll with the cloud or paying option. I don’t think the scheduled/12 second clips would do it for me. This is VERY helpful information. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [April 12, 2022, 7:15am UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/14 "2022-04-12T07:15:36Z")
Is there a reason you went with the WCO over say a V3? What’s your use case? The v3 supports continuous recording on it’s local storage (SD card) and you don’t need any cloud service involvement unless you want in app event notifications. ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 13, 2022, 1:33am UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/15 "2022-04-13T01:33:56Z")
That is a very valid question Omgitstony. I think I ended up purchasing the wrong model given my use cases. 🙂 ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 13, 2022, 7:28pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/16 "2022-04-13T19:28:18Z")
Hi all. I wanted to get back to the reset button on my base unit. I do use thumbtack and hit the reset button. but it is not working. Any ideas why? I am willing to subscribe as I do want to go back to recorded footage. I am trying to set-up the actual monitoring system. Should I call support? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 13, 2022, 7:52pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/17 "2022-04-13T19:52:25Z")
What color is the LED light on top of the base? yellow, red, blue, or flashing any of those colors? ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 13, 2022, 9:03pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/18 "2022-04-13T21:03:03Z")
Hello Antonius. It’s BLUE. OK, I think I know what’s up. I have the system that includes the Base station (with antennas) and the 3 outdoor cameras. It seems that I had to purchase the Cam Lite service (it’s not too expensive annually). I then need to ensure that the base and all 3 cameras have the latest firmware updates. Right now, I’m updating the Base station firmware and it’s taking a LONG time. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 13, 2022, 9:12pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/19 "2022-04-13T21:12:00Z")
There is currently an issue with updating the firmware if You are using iOS app. You may want to read this and wait until they get a fix. What version of firmware do you have? I have 4.`6.2.45 and it works just fine. The issue is here: > [@2.29+, Wyze Sense Hub, and Wyze Cam Outdoor Updates - 4/8/22](https://forums.wyze.com/t/2-29-wyze-sense-hub-and-wyze-cam-outdoor-updates-4-8-22/224956): > > Hi, Forum Friends! Wyze app 2.29.2.127 for Android and 2.29.2 for iOS are releasing with bug fixes. Wyze Sense Hub version 4.32.8.246 has security improvements and so does the re-opened Wyze Cam Outdoor Base Station 4.16.2.66. Read our Release Notes: ---
**Author:** ![shinmike87](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shinmike87](https://forums.wyze.com/u/shinmike87)\ **Post date:** [April 13, 2022, 9:26pm UTC](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195/20 "2022-04-13T21:26:56Z")
Oh good to know. You have the IOS app I assume then? [Next page](https://forums.wyze.com/t/reset-button-on-base-unit-not-working/225195.md?page=2)