# Request for help -- lost support ticket

**URL:** <https://forums.wyze.com/t/request-for-help-lost-support-ticket/167709>\
**Category:** Cameras\
**Created:** [March 10, 2021, 3:25pm UTC](https://forums.wyze.com/t/request-for-help-lost-support-ticket/167709 "2021-03-10T15:25:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hardendale](https://avatars.discourse-cdn.com/v4/letter/h/9d8465/32.png) [@hardendale](https://forums.wyze.com/u/hardendale)\
**Post date:** [March 10, 2021, 3:25pm UTC](https://forums.wyze.com/t/request-for-help-lost-support-ticket/167709/1 "2021-03-10T15:25:59Z")

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Gwendolyn, you are the only Wyze person I see active. I have made 2 attempts to chat and it sends me to email as states chat is busy. I have emailed 3x- ALL with no replies over a 1 month period. Here is just one of the ticket numbers 1067765. My question is I have Cam V2 that will not connect to network, I have tried every means possible following directions from your website to the letter. It is 2 months out of warranty so I am asking if any chance of replacement or just need to eat it and buy new one. No offense to you but not replying over a one month period poses serious problems for Wyze(just my opinion). Thank you- Dale

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**Author:** ![Illumination](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/illumination/32/27837_2.png) [@Illumination](https://forums.wyze.com/u/Illumination)\
**Post date:** [March 10, 2021, 6:56pm UTC](https://forums.wyze.com/t/request-for-help-lost-support-ticket/167709/2 "2021-03-10T18:56:06Z")

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Hello @hardendale, I have passed your ticket number to the forum moderators, who can tell the support team about your ticket.

FYI, Wyze has a phone number

> [@Doorbell qr code fail](https://forums.wyze.com/t/doorbell-qr-code-fail/160778/4):
>
> I would recommended calling Wyze support at 1 (844) 999-3226, they are available for support between 5am-6pm PT Monday through Friday, and 8am-4pm PT Saturday.

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [March 10, 2021, 8:11pm UTC](https://forums.wyze.com/t/request-for-help-lost-support-ticket/167709/3 "2021-03-10T20:11:13Z")

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@hardendale  
Have you tried calling support directly you might be able to get a better response

[WYZE Support](https://support.wyzecam.com/hc/en-us)

Live support is available:

+1-206-339-9646

Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT