# Reddit AMA w/Bruce from Support - 9/10/2025

**URL:** <https://forums.wyze.com/t/reddit-ama-w-bruce-from-support-9-10-2025/337055>\
**Category:** Wyze News\
**Tags:** ama\
**Created:** [September 5, 2025, 5:12pm UTC](https://forums.wyze.com/t/reddit-ama-w-bruce-from-support-9-10-2025/337055 "2025-09-05T17:12:07Z")\
**Posts on this page:** 1\
**Showing post:** 15

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**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\
**Post date:** [September 7, 2025, 4:24am UTC](https://forums.wyze.com/t/reddit-ama-w-bruce-from-support-9-10-2025/337055/15 "2025-09-07T04:24:01Z")

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Your second bit here (beneath the horizontal rule) reminds me of [The Language of Comfort](https://forums.wyze.com/t/the-language-of-comfort/308259). I still think there’s room for conversation about that, and I’d be interested to see what data they might have about actual human empathy and measures of effectiveness in addressing customers’ concerns, particularly when there are topics like [Support Shoutouts – Real Stories from Our Users 💬](https://forums.wyze.com/t/support-shoutouts-real-stories-from-our-users/331261) where they seem to be trying to [accentuate the positive](https://youtu.be/sj96j6so9zk).

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