My wired video doorbell v2 died yesterday. Today I’ve called the phone number listed on the website and used chatbot to get another number a total of 8 TIMES and each time I was DISCONNECTED. This is disgraceful!! I bought the vid cam 4/2/26 and it’s dead 6/21/26. So doorbell camera dead and been hung up on while waiting 8 times!! No words to express how angry I am!
Hi, thank you for your reply. I live in a condo and there’s no way to put the camera up without getting board approval etc.
Welcome to the Forum, @gstudio! 
Your experience seems frustrating. I pinged the community manager (an actual Wyze employee) to see if he can provide some input, as he has insight into things on the Wyze side that the rest of us don’t have. In the meantime, if you have a Wyze Support ticket number that you can share here (you may not have one if you’ve been dumped out of chat), then that might be helpful to the discussion.
I don’t have a support ticket as I really need to speak with someone. Thanks for the welcome and pinging. Really though I should not be disconnected 8 times.
You’re welcome. I haven’t ever tried doing a voice call with Wyze Support, and it’s been a long time since I’ve used their chat to communicate with a human agent. Because I’d rather not wait on hold and prefer to compose considered replies on my own time, whenever I do contact Wyze Support I almost always tell the bot create ticket and then fill out the brief form it offers (name, e-mail, “Description”) and then wait until the automated system generates an e-mail message to me (with the new ticket number). At that time, I can respond to the e-mail in detail to describe my problem and any troubleshooting I’ve already attempted. After the initial robot response, human agents reply to the case.
Ok thanks.
I don’t know Wyze’s policy, and I don’t know how your interactions went - this is not an accusation.
But I’m tossing out there that MANY companies have adopted a policy that if someone is being rude or harassing to their reps (even just raising a voice etc) they are to disconnect. Usually they will give a generic message as to why they are doing this, but not always.
May or may not be related to this, just an FYI.
Hi @gstudio, I apologize for the experience you have had trying to get hold of Customer Service. I do not know what numbers you tried to call but 206-339-9646 is the number that will get you through. I will make sure to give them feedback on your experience. If you still cannot get through please open a ticket using the chatbot and give me the ticket number and I will make sure someone reaches out.
Thank you for replying here! 
I wasn’t being rude. I couldn’t get through to an agent, I’d be waiting to speak to an agent then I’d be disconnected.
Hi, yes that’s the number I kept calling and then chatbot gave me another number but the same thing happened. I would be waiting to speak to someone then get disconnected.