# Problem with tinycam pro.

**URL:** <https://forums.wyze.com/t/problem-with-tinycam-pro/6637>\
**Category:** Cameras\
**Tags:** support\
**Created:** [October 23, 2018, 11:24am UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637 "2018-10-23T11:24:38Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![rrbbtt](https://avatars.discourse-cdn.com/v4/letter/r/b9e5f3/32.png) [@rrbbtt](https://forums.wyze.com/u/rrbbtt)\
**Post date:** [October 23, 2018, 11:24am UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/1 "2018-10-23T11:24:38Z")

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When I try to add my Wyzecam I click on Wyze Labs, Wyze Cam the app doesn’t show the proper protocol. It only shows Cloud and is unchangable.

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**Author:** ![alexey.vasilyev](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@alexey.vasilyev](https://forums.wyze.com/u/alexey.vasilyev)\
**Post date:** [November 10, 2018, 7:25am UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/2 "2018-11-10T07:25:51Z")

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tinyCam dev here. This is by design. Not an issue.

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**Author:** ![cunningham999](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@cunningham999](https://forums.wyze.com/u/cunningham999)\
**Post date:** [September 28, 2019, 11:37pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/3 "2019-09-28T23:37:16Z")

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Tinycam seems to see my cameras and it is easy enough to fill in the wyze account (not camera) username and password but I always get this error:

Wyze Cam service failed with code 3033 (UserOpenTwoFactorAuth)

Any Suggestions?

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**Author:** ![alexey.vasilyev](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@alexey.vasilyev](https://forums.wyze.com/u/alexey.vasilyev)\
**Post date:** [September 29, 2019, 8:26pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/4 "2019-09-29T20:26:57Z")

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What tinyCam app version do you have? It is shown in app drawer (left slide menu).

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**Author:** ![cunningham999](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@cunningham999](https://forums.wyze.com/u/cunningham999)\
**Post date:** [September 29, 2019, 9:55pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/5 "2019-09-29T21:55:17Z")

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Thanks for responding. It says Version 11.0 - Amazon Appstore

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**Author:** ![alexey.vasilyev](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@alexey.vasilyev](https://forums.wyze.com/u/alexey.vasilyev)\
**Post date:** [October 1, 2019, 5:19pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/6 "2019-10-01T17:19:34Z")

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2FA for Wyze is implemented in tinyCam version 12. For some strange reasons it is almost two months under review on Amazon AppStore.

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**Author:** ![cunningham999](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@cunningham999](https://forums.wyze.com/u/cunningham999)\
**Post date:** [October 1, 2019, 9:37pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/7 "2019-10-01T21:37:22Z")

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I didn’t do anything that I know of to cause or request two factor authentication.

Can I turn it off?

Regards,

Steve

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**Author:** ![alexey.vasilyev](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@alexey.vasilyev](https://forums.wyze.com/u/alexey.vasilyev)\
**Post date:** [October 3, 2019, 11:29am UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/8 "2019-10-03T11:29:27Z")

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To turn off 2FA open Wyze app. Press Account in the lower right corner, press on your email (profile) and select Two-Factor Authentication.

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**Author:** ![cunningham999](https://avatars.discourse-cdn.com/v4/letter/c/9e8a1a/32.png) [@cunningham999](https://forums.wyze.com/u/cunningham999)\
**Post date:** [November 16, 2019, 8:17pm UTC](https://forums.wyze.com/t/problem-with-tinycam-pro/6637/9 "2019-11-16T20:17:17Z")

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By the way it worked!