# Problem switching email address **URL:** \ **Category:** Cameras\ **Tags:** cam-outdoor-v2, iphone-ipad\ **Created:** [November 1, 2024, 1:35pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525 "2024-11-01T13:35:58Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![bmcd1947](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@bmcd1947](https://forums.wyze.com/u/bmcd1947)\ **Post date:** [November 1, 2024, 1:35pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/1 "2024-11-01T13:35:58Z")
I started using Wyze with a paid email address from Godaddy. I let it expire and now have a Gmail account. Wyze will not allow me to reconnect the base station as it’s registered to another address but I can’t receive an email because any email is sent to the email address that doesn’t exist any longer. Help. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [November 1, 2024, 1:51pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/2 "2024-11-01T13:51:13Z")
Did you try this? ![Try](https://us1.discourse-cdn.com/wyze/original/3X/e/0/e0f5fb309ab0fa4385be574fe88b441b977a6807.png) ---
**Author:** ![bmcd1947](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@bmcd1947](https://forums.wyze.com/u/bmcd1947)\ **Post date:** [November 1, 2024, 1:58pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/3 "2024-11-01T13:58:19Z")
I did those things but when trying to connect to the base station I get a message that the station is linked to another user. Now I’m stuck. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [November 1, 2024, 2:01pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/4 "2024-11-01T14:01:14Z")
Did you change your wifi network also? ---
**Author:** ![bmcd1947](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@bmcd1947](https://forums.wyze.com/u/bmcd1947)\ **Post date:** [November 1, 2024, 2:07pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/5 "2024-11-01T14:07:59Z")
No same network. Guess I will call customer support and wait in line. ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [November 1, 2024, 2:24pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/6 "2024-11-01T14:24:52Z")
WCO v2 is locked/bound to old account (email address) to prevent theft. The only way to assign to new account is to log in to Wyze app under old email address. Then while WCO cam is connected to WCO Base, remove/delete cam via app, remove Base Station via app, reset/setup all under new account using new email address. > **[Is my Wyze Cam Outdoor v1/v2 bound to my account?](https://support.wyze.com/hc/en-us/articles/25633892597019-Is-my-Wyze-Cam-Outdoor-v1-v2-bound-to-my-account)** > > Yes, and it can't be unbound if you lose access to it. > Wyze Cam Outdoor v1/v2 is bound to your Wyze account and cannot be unbound if you lose access to your device or account. > What this means: If y... ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [November 1, 2024, 3:01pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/7 "2024-11-01T15:01:26Z")
Agree, They have to be online when they are deleted from old account, camera/Cameras first then the base as you stated. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [January 30, 2025, 3:02pm UTC](https://forums.wyze.com/t/problem-switching-email-address/314525/8 "2025-01-30T15:02:03Z")
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