My cam v2 just stopped working turns out the power adapter is broken I’m pretty upset about it. Haven’t had any problems until now. Can I use my cam pan adapter or do I need to buy a new one?
Hello @tijerz39 and welcome to the community.
I am sorry to hear that your power adapter broke. What broke on it and how long have you had it? I do not see a reason the pan cam power adapter would cause an issue on the V2 but I will see if I can find out for sure.
Sorry still trying to figure out how this forum works. How do I put a photo below??
I’ve had it for umm I think a year now. Where the prongs are that basically that fell off where it says wyze adapter and the output
I would definitely turn in a support ticket here, WYZE (in my opinion) has a very good support team.
New users are unable to post photos for a while unless a Mod changes your privileges. Mods? Help?
Pan power adapters provide 2 amps. V2 adapters provide 1 amp. Pans require more power. Your Pan adapter should work with your V2 - but not the opposite.
We’re sorry to hear about this, @tijerz39. If you contact our customer support team, we would be happy to send you a replacement and take the current one back to see what happened here.
But yes, your Wyze Cam Pan power adapter will work in this case.
Hi, @tijerz39. I have increased your trust level so you can post images now.