Poor Customer Support Experience

See below the transcript of suppot

I posted this after waited for 24 hous, No Response

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Sorry about this experience!
You may want to try calling support. I would suggest calling earlier or later in the day when it’s not as busy.
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

Also, what specifically is the issue with the doorbell? Maybe the community will be able to help you solve the problem.:grinning:

That is an example of terrible service.

Temporarily turn off mobile cellular data on your phone while setting up the doorbell.

I spent 2 hours on hold the other day, before giving up. They don’t respond to email either. At this point I’m fairly certain they don’t have anyone working there.

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Do you have a ticket number? You definitely should try calling again too.

I’ve called twice, sat with the online chat help twice, each time for 1-2 hours… actually the online help I just left going for 4 hours the other day. I think I may have solved the issue, which appears due to them not testing their code (updated the thread I started on this). That said, this whole thing has soured me to using them for anything related to serious home security.

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