# Plugs stop working **URL:** \ **Category:** Power & Lighting\ **Tags:** plug\ **Created:** [July 3, 2024, 12:57am UTC](https://forums.wyze.com/t/plugs-stop-working/303389 "2024-07-03T00:57:50Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [July 4, 2024, 7:23pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/101 "2024-07-04T19:23:08Z")
> [@Duxdad](#): > > I tried deleting and reinstalling and they will not reinstall either. Unplug and replug to see if that fixes the problem. For the record…I have one that is still offline after a power cycle but haven’t done much troubleshooting. ---
**Author:** ![r\_leblanc](https://avatars.discourse-cdn.com/v4/letter/r/d9b06d/32.png) [@r\_leblanc](https://forums.wyze.com/u/r_leblanc)\ **Post date:** [July 4, 2024, 10:04pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/102 "2024-07-04T22:04:51Z")
Power cycling did the trick and now all 4 of my v1 (pre 2021) plugs that have been offline since Monday are all back online and working again. Thanks you. Robert ---
**Author:** ![loadtoad102](https://avatars.discourse-cdn.com/v4/letter/l/c68b51/32.png) [@loadtoad102](https://forums.wyze.com/u/loadtoad102)\ **Post date:** [July 6, 2024, 1:11am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/103 "2024-07-06T01:11:12Z")
They never have been any good. I threw mine in the trash this week also. Going to buy another brand. The light bulbs suck also. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [July 6, 2024, 8:49am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/104 "2024-07-06T08:49:06Z")
The pre 21 plug I was having issues with, I just left it unplugged for a couple of days, Plugged that back in , it came back on line with out doing anything, With the help of Jason the issue has been resolved as far as I can see ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [July 7, 2024, 3:39am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/105 "2024-07-07T03:39:59Z")
For whatever it’s worth, 4 of my 5 original Plugs had no apparent issue, even working on Vacation Mode while I was out of town for a few days. When I got back and began reading this and [the related topic](https://forums.wyze.com/t/303389/4) ([also](https://forums.wyze.com/t/258747/11)), I power-cycled the single Plug that was showing as offline in both the Wyze and Google Home apps. (It happens to be in a circuit downstream from a GFCI, so I just tripped/“tested” that and reset it.) That seemed to do the trick for me. Note that this single Plug went offline sometime within the past several days _without_ a power outage at this location. What’s funny about that particular Plug is that it’s one that Wyze replaced years ago (immediately after I bought it) and told me to keep: At the time of purchase, that was one of four Plugs in a couple of 2-packs, and the LED on that particular plug has never worked—though the Plug itself has functioned as expected the entire time I’ve had it—and when I contacted Wyze about it after the initial setup, they just told me to keep it and sent me a replacement with a functioning LED. I mention that because with this particular plug there would be no visual indication of its connection state; I know about that only because of what two apps were reporting to me. > **Another thing that's funny…** > > …about these topics is how many people are willing to defy logic and surmise that the problem is a sudden and recent consequence of a firmware update when the most recent firmware release for this product was nearly four years ago. > > I _sorta_ get it: Wyze has demonstrated a record of firmware updates that break things. That doesn’t mean that every problem that crops up is a consequence of bad firmware, though, as even a rudimentary examination of the available evidence would indicate. > > Oh, and it’s also funny how many people will go through the process of signing up to use the Forum just so that their first (and presumably last) post can be about how they’re done with Wyze and leaving their products behind _ad infinitum_. 🙃 > > I really appreciate this: > > > [@muerte33](#): > > > > In other words, if we did not have a problem with the V1 plugs, can we just do nothing (I am very good at that according to my spouse)? > > 😁 ---
**Author:** ![trekgod3](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/trekgod3/32/4249_2.png) [@trekgod3](https://forums.wyze.com/u/trekgod3)\ **Post date:** [July 7, 2024, 9:37am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/107 "2024-07-07T09:37:22Z")
Ok, now fix the issue with the early plugs staying offline after an internet outage. I have 24 plugs that are essentially paperweights because they have to be physically unplugged to get them to come back online after an outage. ---
**Author:** ![sy6429](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@sy6429](https://forums.wyze.com/u/sy6429)\ **Post date:** [July 8, 2024, 11:32pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/108 "2024-07-08T23:32:02Z")
Old plugs don’t work with 5g. So if you got a new 5g router that may be the issue. ---
**Author:** ![EdisonInventions](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@EdisonInventions](https://forums.wyze.com/u/EdisonInventions)\ **Post date:** [July 9, 2024, 12:00am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/109 "2024-07-09T00:00:49Z")
I have had the same exact problem with 3 plugs. All 3 stopped working and no matter what you did, the blue light flashed. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [July 9, 2024, 12:03am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/110 "2024-07-09T00:03:21Z")
If you still have them try it again now ---
**Author:** ![EdisonInventions](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@EdisonInventions](https://forums.wyze.com/u/EdisonInventions)\ **Post date:** [July 9, 2024, 10:56am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/111 "2024-07-09T10:56:18Z")
They are still rapidly blinking blue. ---
**Author:** ![jkhilburger](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@jkhilburger](https://forums.wyze.com/u/jkhilburger)\ **Post date:** [July 9, 2024, 11:42am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/112 "2024-07-09T11:42:46Z")
I had this issue last week with my original version 1 plugs after a power outage. I had removed both devices and they would not setup. Wyze made a software fix late last week that fixed the issue and both setup and are working properly again. ---
**Author:** ![ruid61](https://avatars.discourse-cdn.com/v4/letter/r/7993a0/32.png) [@ruid61](https://forums.wyze.com/u/ruid61)\ **Post date:** [July 9, 2024, 1:28pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/113 "2024-07-09T13:28:39Z")
Rapid blinking means they are in the discovery/setup mode. Slow blinking (after setup) means it can’t get to the clouds, which was the problem all of last week before the guys fixed it ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [July 9, 2024, 2:38pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/114 "2024-07-09T14:38:42Z")
I had one in that state and just had to run through the setup process for the plug. ---
**Author:** ![sy6429](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@sy6429](https://forums.wyze.com/u/sy6429)\ **Post date:** [July 9, 2024, 10:08pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/115 "2024-07-09T22:08:30Z")
Was it the first series. I’ve been told that they are not compatible with 5g, only 2.4g unless an update has changed that. My router is an Optimum 5g, one of their latest. I’ll try going thru the setup again. Thanks, Stu ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [July 9, 2024, 10:29pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/116 "2024-07-09T22:29:20Z")
Your router should support 2.4gHz as well as 5gHz and should direct devices to the correct frequency. Wyze plugs only work on 2.4gHz. ---
**Author:** ![csharpe0929](https://avatars.discourse-cdn.com/v4/letter/c/eb9ed0/32.png) [@csharpe0929](https://forums.wyze.com/u/csharpe0929)\ **Post date:** [July 10, 2024, 11:52am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/117 "2024-07-10T11:52:37Z")
I had same problem with one of my plugs. I tried to re-add in the app at least 10 times and then just gave up. ---
**Author:** ![edhchoe](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@edhchoe](https://forums.wyze.com/u/edhchoe)\ **Post date:** [July 19, 2024, 5:17am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/118 "2024-07-19T05:17:42Z")
After resetting mine it worked for about 2 days and it started blinking again. I threw it in the trash and bought a Amazon smart power strip. ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [July 20, 2024, 6:14am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/119 "2024-07-20T06:14:43Z")
Do you have a log number that Wyze can look at? Mine are back to normal. ---
**Author:** ![JC\_MONEY](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@JC\_MONEY](https://forums.wyze.com/u/JC_MONEY)\ **Post date:** [August 12, 2024, 4:10am UTC](https://forums.wyze.com/t/plugs-stop-working/303389/120 "2024-08-12T04:10:19Z")
Hello. I’m very late to the game but I’m still having problems with my plugs connecting. Mine stopped connecting about a week ago when I changed my Wi-Fi extender & tried to reconnect them. They worked perfectly before. I’ve tried installing them using the updated app as well as the old version. Nothing works. It pairs alright but always fails at the connection to the Wi-Fi part. After troubleshooting everything Wyze has sent me 2 new ones. They haven’t arrived yet, but a friend recently bought 2 off of Amazon & allowed me to try a new one straight out of the box that she hadn’t used. That one isn’t connecting either! So all 3 recently purchased in the past month are not connecting. I’m afraid the new ones they’ve sent me won’t work as well. Is anyone else still having problems with their plugs? Mine is: Model WLPP1CFH Version 2022 ![20240812_000034](https://us1.discourse-cdn.com/wyze/original/3X/e/3/e3df214a3d2f0e96a5a4bcb07c396ca8e4e04d9c.jpeg) ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [August 12, 2024, 12:51pm UTC](https://forums.wyze.com/t/plugs-stop-working/303389/121 "2024-08-12T12:51:42Z")
Make sure the Wyze app has location permission and that location is enabled. [Previous page](https://forums.wyze.com/t/plugs-stop-working/303389.md?page=5) [Next page](https://forums.wyze.com/t/plugs-stop-working/303389.md?page=7)