It would be nice if there was a way to buy spare parts for all the cameras so those of use who want to tinker with the hardware, can do so without having to worry about buying a whole new camera should something go wrong.
While I don’t know the inner workings of the Wyze company eg the company doesn’t actually assemble anything it more of just a middle man.
If you’re actually assembling the cameras yourself, then it would be better for the bottom line if people had to buy new cameras should they break something while tinkering.
If would actually be better for the bottom line if you sold spare parts for a few reasons.
You would actually make more money per cam by parting out the ones that get returned for defects. There’s no money to be made in selling refurbs and who wants them anyway.
It would free up inventory for when you move onto the next iteration of cams.
It’s good from a consumer perspective.
[Mod Edit]: Title Modified to Enhance Search Clarity.
Great idea @ryan.bonner! I do agree with @krsexton that it may not be doable due to the profit margins of the Wyze products, but I would love to see it if it’s doable!
As a side note:
Wyze support is available by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
They can help to troubleshoot any devices that aren’t functioning properly and can issue replacements if need(and device is under the warranty).
I recently moved and forgot to grab my smart lock keypad mounting plate off the wall. I have the keypad itself but no mounting plate. It would be great if wyze would sell assorted parts that might break often or in my case get forgotten and I need a new one now.
As the full camera is only $20 the parts, individually, SHOULD be next to nothing. Main components are easy to access and replace. Would make the product a little greener and boost the VERY supportive userbase
I bought two watch 47s, but I can buy replacement cables (I lost one and now the other doesn’t work anymore). I also have a robot vacuum, I can’t find the replacement brushes or filters or anything yet.
My wish is to have replacement parts I can order instead of having to throw them away and have to buy a new one.
I recently lost my Wyze watch charging cable. Wyze currently doesn’t sell replacements sooooo not sure what else to do there! Please put these cables for sale under accessories on your website! I’ll order a couple right away!
I bought the 3-pack of night lights and somehow lost the mounting hardware. I learned today that Wyze does not offer for resale the mounting hardware.
Would like to use this Topic to help change the Wyze mindset. Folks lose stuff, folks move and lose stuff, life happens. Please add the replacement hardware for night light as an accessory for purchase.
[Mod Edit]Merged with an existing wishlist topic. Give it a vote to help it along!
would like to find or be able to get the charger cable. my dog has chowed mine so now having to use my daughter’s cable. PLEASE read How to Use the Wishlist (link above) and search BEFORE POSTING. If your submission is approved, don’t forget to VOTE for it.
However, when emptying the canister, it is ridiculously easy to lose the rubber ring seal - it falls out easily. If you aren’t watching, you may not notice it. Unfortunately despite warning my family, they keep losing these rings. The vacuum is pretty useless without them and Wyze does not sell replacements on their site. They’ve so far been kind enough to send me a replacement when I need it, but I can’t keep expecting free replacements. I’d be happy to purchase a multi pack to have them on hand if only they were available for sale.
Wyze obviously has them, as they’ve sent me replacements in the past. I can’t be the only person in history who needs these once in a while. Can Wyze PLEASE add these as a spare part that can be purchased from their website? I would buy multiple of them just to have them on hand.