Playback not working with SD

Anyone have experience with this? My events recording won’t play on my v3 camera with an SD card. I can format the card and I have it set to record on SD. Event recordings pop up, I click to view and there is a little SD icon in the lower left of the screen. When I click play it prompts me to pay for cam plus.

If I remove the SD card from the camera and re-insert, it will work for about 2 hours and then give me the same prompt. This doesn’t happen for my other camera with an SD card in it. Why won’t it play the event recordings that are saved on my SD?

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