# Playback feature not working

**URL:** <https://forums.wyze.com/t/playback-feature-not-working/281354>\
**Category:** Cameras\
**Tags:** cam-v3, iphone-ipad\
**Created:** [November 18, 2023, 2:04pm UTC](https://forums.wyze.com/t/playback-feature-not-working/281354 "2023-11-18T14:04:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Wizeguy60](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@Wizeguy60](https://forums.wyze.com/u/Wizeguy60)\
**Post date:** [November 18, 2023, 2:04pm UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/1 "2023-11-18T14:04:00Z")

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I have sd cards in my cameras. Suddenly I am not able to to review recordings using Playback. When I try to move back on the timeline of a recording using playback on the Wyze app, the app immediately closes. It’s happening on all my cameras. Anyone else having this issue or a fix?

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**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\
**Post date:** [November 18, 2023, 5:54pm UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/2 "2023-11-18T17:54:57Z")

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What kind of phone, what phone OS, and what app version (and “the latest” is not a valid answer - give version number)?

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**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\
**Post date:** [November 18, 2023, 7:34pm UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/3 "2023-11-18T19:34:32Z")

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I have four V3 cameras and one V3 Pro all recording continuous and have not had that issue with the iOS app 2.47.0 (6). iOS 17.1.1 on both iPhone and iPad.

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**Author:** ![StevenA](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stevena/32/98871_2.png) [@StevenA](https://forums.wyze.com/u/StevenA)\
**Post date:** [November 18, 2023, 8:13pm UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/4 "2023-11-18T20:13:43Z")

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Have you tried clearing the App Cache and re starting your phone?

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**Author:** ![Wizeguy60](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@Wizeguy60](https://forums.wyze.com/u/Wizeguy60)\
**Post date:** [November 19, 2023, 2:16am UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/5 "2023-11-19T02:16:25Z")

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Yep. Tried that but it didn’t help.

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**Author:** ![Wizeguy60](https://avatars.discourse-cdn.com/v4/letter/w/bbe5ce/32.png) [@Wizeguy60](https://forums.wyze.com/u/Wizeguy60)\
**Post date:** [November 19, 2023, 2:18am UTC](https://forums.wyze.com/t/playback-feature-not-working/281354/6 "2023-11-19T02:18:15Z")

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IPhone 12. IOS 17.1.1. Wyze firmware 4.36.11.7095