Payment Pending

@wyzegwendolyn payment has been pending Since December 2, today is December 9. I can’t even cancel my order. I’ve also completed a support ticket #917507. Please help.

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Talk to support directly:
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online:
Sometimes online doesn’t have reps available, but by phone, you’ll definitely get a person. They can look into it.

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I emailed support on December 5, and still no reply. The credit card has been charged as of December 3. However, receipt still shows payment pending. I called yesterday and no answer as well… long process…

I would try calling support directly like @carverofchoice said. I have seen Gwendolyn mention before they can’t access the payment side where support can.

WYZE Support

Live support is available:


Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT

Just checking back in to see if you were able to get this resolved.