Have 2 cameras, both can’t go more than 30 seconds of sd card playback without freezing. The one furthest away from the router seemed to be worse, so I moved an extra mesh router with 6 feet. Helped with signal, both router and camera show strong 5ghz connection. Mesh router is ethernet (gigabit) connected to main mesh unit. So I don’t think the network connection can get much better. Still hangs, no change at all.
Live playback works 100%, never had a freeze. At start resolution may be low, but after a few seconds it’s crisp and clear.
I have 6 other cameras, all Wyze of various vintages. All work fine.
I tried disabling SD card storage then viewing previous footage, still hangs.
SD card was purchased from Wyze and worked in another Wyze camera. This is true for both Pan Cam V4’s
Firmware and app are up to date. reseating sd card did not help.
Formatting SD card sort of helped shortly after format, but the next day, same freezes occur.
I’m leaning towards buying a faster SD card, maybe V30.
Has anyone else had this issue, or tried a faster SD card?
I have not. In most Cams I’ve been using either SanDisk Extreme or SanDisk High Endurance cards, but I have a 32 GB Wyze card in a Cam Pan v4 and haven’t seen this kind of performance issue.
What power supplies are you using with your Cam Pan v4s? It’s important to be aware that these ship with 5V ⎓ 2A power adapters and not the 5V ⎓ 1A adapters that many other Wyze Cams use. If you’re using an under-powered adapter, then I wonder if engaging microSD playback causes the Cam to try to draw more power and then freeze.
Yeah, that’s why I ask, because I think a lot of users will buy something like this as a replacement, then use the adapter they already have, then run into problems and wonder why. Thanks for confirming that you’re using the right equipment.
You won’t unless you actually contact Support. The e-mail message you receive after submitting a log should tell you that. I think a lot of users aren’t aware of this and misinterpret what it means to submit a log:
I wouldn’t expect a Video Speed Class rating that high to be necessary with these Cams, particularly as I’m using the Wyze card, as I noted above (Class 10 and UHS-1 (U1)), and not experiencing the issue you’re describing. Because of the Cams’ frame rates and compression, a V30 card seems like overkill. Trying a different card isn’t a bad idea, though, and I’m also curious about this observation:
That makes me wonder if you have a bad spot on a card (or more than one if you’re experiencing the same thing on two different Cams). I don’t know how you’re doing your formatting or if a full/overwrite format with the SD Memory Card Formatter would make a difference or not, but that’s something else I’d consider trying.
Thanks for the reply. Will followup with actually contacting support.
It’s possible I have 2 sd cards that are suspect, but not likely. Both purchased new, from Wyze when I bought the cameras back in November 2025. They are both 128G cards. The only 2 128gig cards I have, everything else is 32gig. I think I will try a normal speed 32gig card for kicks. Maybe size has something to do with it, grasping at straws here.
I format all my cards in camera when I install the card.
Probably won’t get to experimenting with this until over weekend.
I would agree with that. I also don’t think it’s likely. It’s possible, but something else may be going on, so I think following up with Support is a good call—especially on Cams this new—and I’d also try different cards if you have something available to throw in a Cam as a troubleshooting measure.
I haven’t always done this, and the SanDisk cards I’ve used seem to work right out of the package (256 GB cards formatted exFAT). When I’ve had issues with microSD card recording/playback (one of my Cam Pan v3s is a problem child; this seems to be the case for a lot of users), I’ve tried in-Cam formatting using the Wyze app and have also used the SD Association utility I linked above (but I’ve primarily used the Linux version), and doing a full (--overwrite) format with that tool is supposed to “reset” a card. Some users have reported that it has fixed cards that have been problematic, so I think that’s worth at least trying.
An update. Decided to just put in the new sd cards in both cameras since I had them in hand.
After a few days, letting them fill up as I have continuous recording enabled, Not a single freeze. Have watched approximately 2+ hours on one cam, 1+hour on the other. For now, this has resolved my issue. Hope this continues as the cards get over written for a few months.
The pn of the sd card is SDSQXH9-064G-GZ6MA, San Disk brand cards.
I reformatted, in Windows 10, with the “SD Association” long format option, both Wyze branded cards. No errors I could see. One of the cameras is easily accessible, will swap this card in for a week or so and see what happens.
