# Pan Cam v3 "Playback" grayed out on events **URL:** \ **Category:** Cameras\ **Tags:** troubleshooting, android, bug, cam-pan-v3, support\ **Created:** [March 13, 2024, 10:25pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210 "2024-03-13T22:25:42Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![trent](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@trent](https://forums.wyze.com/u/trent)\ **Post date:** [March 13, 2024, 10:25pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/1 "2024-03-13T22:25:42Z")
Just set up a second Pan Cam v3 with SD card. The first one is showing the Playback button enabled and does show the playback of the event off the SD card. On this second one I just set up, it is grayed out. I see a similar issue has been floating around since 2022. What’s going on? ![image](https://us1.discourse-cdn.com/wyze/original/3X/5/d/5d2cfd6df0c4bf5b34b1d7cfba161053cd6c3149.jpeg) ---
**Author:** ![trent](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@trent](https://forums.wyze.com/u/trent)\ **Post date:** [April 17, 2024, 6:43pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/2 "2024-04-17T18:43:23Z")
Update on this. The button is no longer greyed out, but when pressing it, it reports no SD card installed when there is. I can view the constant recording I have set up. Where are bugs reported since they no longer seem to visit the forum anymore? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [April 17, 2024, 7:43pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/3 "2024-04-17T19:43:52Z")
The issue has been reported numerous times. See the Fix it list. > [@Fix-It Friday - April](https://forums.wyze.com/t/fix-it-friday-april/294493): > > [Fix-It Friday Callout] Well my Forum friends, we made it to Friday! grinning Well, not really it’s only Wednesday and it isn’t the first Friday of the month yet. We are putting this out early since I will be on PTO. I will tally all the bugs on April 8th when I return. If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for [Wyze Support](https://support.wyze.com/hc/en-us), our community members and community managers do our best to help you out here. As our… ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [April 17, 2024, 7:44pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/4 "2024-04-17T19:44:10Z")
> [@trent](#): > > Where are bugs reported since they no longer seem to visit the forum anymore? I’m not sure who you mean by “they”, because it’s been my experience that some Wyze employees do frequent the Forum and address user issues; however, much of the support provided here is user-to-user via volunteers. Opening a ticket with [Support](https://support.wyze.com/hc/en-us) is an option, but my personal experience with this has been less than satisfactory. Having said that, at least part of the issue you’re describing is known (as you’ve indicated by mentioning other posts): > [@trent](#): > > I see a similar issue has been floating around since 2022. The issue with the microSD card on the Events screen was recently addressed in this month’s #fix-it-friday topic: [Fix-It Friday - April - #26 by WyzeJasonJ](https://forums.wyze.com/t/fix-it-friday-april/294493/26) > [@Fix-It Friday - April](https://forums.wyze.com/t/fix-it-friday-april/294493/26): > > **Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed** > > The engineers are looking into this. If this is happening to you, can you submit a log and let me know the log number? > > In the Wyze app, go to Account \> Wyze Support \> Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks. I hadn’t encountered this much myself, because I rarely use the Events tab, but now I see that it’s affecting one of my Cam Pan v3s, so I guess it’s time for me to submit a log to @WyzeJasonJ. (On the Cam Pan v3 that actually _does_ navigate to the SD Card playback when I tap the Playback icon for that camera from the Events module, the app loads the microSD card timeline for that camera but temporarily overlays a “Failed to load from local storage.” message on the viewer. That message disappears after a second or two, and then event playback begins. It’s like the app is telling me that there’s an error, and then the error resolves spontaneously, which is weird and not something that should be happening, I don’t think. 🤷‍♂️) ---
**Author:** ![Noctuali](https://avatars.discourse-cdn.com/v4/letter/n/aeb1de/32.png) [@Noctuali](https://forums.wyze.com/u/Noctuali)\ **Post date:** [April 18, 2024, 12:35pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/5 "2024-04-18T12:35:18Z")
Hello, I’m having a similar issue to the playback button grayed out on MicroSD card. My problem is that I get a “Cannot load local media” type error whenever I try to view events or recordings. It started about a month ago, and I’ve swapped the MicroSD card twice to try and fix it. The new card will work for a couple of hours, then starts displaying the error again. This is only occurring on my Pan v3 camera and not my other cameras. @WyzeJasonJ my log file is 1389431 ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [April 20, 2024, 11:09pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/6 "2024-04-20T23:09:19Z")
I just noticed that the Support site has changed. It’s got a new look, a new browser favicon, and a “Current Issues” button below the search box. Clicking that presents a few choices, “Playback button is grayed out” among them: ![image](https://us1.discourse-cdn.com/wyze/original/3X/1/4/148fb0bf006c7cf1b924d9a09eea791c7eb09059.png) Clicking that option gives a boilerplate robot response. Notwithstanding the disappointing “funtional” _[sic]_ typo, even though the bot doesn’t offer an actual solution to the problem, I appreciate the public-facing acknowledgement that this (among others) is a known issue. If someone at Wyze Support sees this and decides to fix the typo, then perhaps that person could also update the robot’s response to instruct users to submit logs per @WyzeJasonJ’s instructions and Wyze Support’s own article: > **[How do I submit a log in the Wyze app?](https://support.wyze.com/hc/en-us/articles/360033507872-How-do-I-submit-a-log-in-the-Wyze-app)** > > Log files help us gather information about your device to share with our engineers. Follow these steps to submit a log. > > Please reproduce the issue, if possible. > > > In the Wyze app, go to Account &g... ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [April 23, 2024, 9:16pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/7 "2024-04-23T21:16:10Z")
> [@Crease](#): > > If someone at Wyze Support sees this and decides to fix the typo, then perhaps that person could also update the robot’s response to instruct users to submit logs per @WyzeJasonJ’s instructions and Wyze Support’s own article: Well, I am part of the support team so I will let them know to get this fixed. Thank you for bringing it to our attention, ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [April 23, 2024, 11:34pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/8 "2024-04-23T23:34:41Z")
> [@WyzeJasonJ](#): > > Thank you for bringing it to our attention, You’re welcome. Thanks for _paying_ attention and taking the time to chime in! ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [July 22, 2024, 11:35pm UTC](https://forums.wyze.com/t/pan-cam-v3-playback-grayed-out-on-events/293210/9 "2024-07-22T23:35:29Z")
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