Pam Cam Detection zone no grid

I have two pam cams, one has the grid under detection settings and works well for person detection. I have plus on both cameras.
My other Pam Cam has no grid. I have attempted the following.

  1. Reverted firmware back 3 firmwares
  2. Installed latest firmware
  3. Uninstalled wyze cam software and reinstalled.
  4. Set up pam cam again
  5. No grid after any of the above.

I am also having trouble with it notifiying of ANY motions, even though I have only the Ai turned on and the filters set to notify on person only.
I have also talked with support. They suggested the 4 steps above, had no other options for me.