Outdoor stream blurred with color artifacts making camera useless

I got the outdoor cam for Xmas after using the Cam v2 for a while and loving it. Ever since day one the image streaming is very bad and useless quite honestly. I even get it when the unit is plugged into the base station charging right next to the router, so it isn’t a range thing. I’ve tried updating all firmware, hard resetting everything, changing all settings (resolution, night vision, etc)

Color artifacts - Album on Imgur This is an example of the image 75% of the time

Either the battery is providing low power or your sensor is fried. Return it for repair.

@dougbenoit Welcome!

Start a support ticket with Wyze.

Wyze Support:

Wyze Customer Support (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

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How do I start a support ticket? That link is not helpful at all. I just searched how to do it on Reddit and the customers there have all had trouble starting a ticket as well. If my camera is defective, I just want to replace it. If I can’t resolve the issue with my outdoor, have no issue replacing all my Wyze products with Nest ones very shortly. I’ll keep searching reddit for a solution.

The easiest way is to call them and start the process that way. I’ve had good luck with calling in issues.

Thanks for that info. I thought that might be futile based on other customer’s feedback. Cheers

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I submitted a ticket on my WCO. After a few days a response was received. I patiently followed instructions and advice. After a Firmware update did not resolve my issue, battery drain, eventually a replacement was sent.

Do NOT just return your device. If Wyze authorizes a return they will provide instructions and shipping labels.