# Outdoor cam set-up, mac address not **URL:** \ **Category:** Power & Lighting\ **Tags:** iphone-ipad\ **Created:** [August 2, 2021, 2:44pm UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641 "2021-08-02T14:44:07Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![chompchomp](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@chompchomp](https://forums.wyze.com/u/chompchomp)\ **Post date:** [August 2, 2021, 2:44pm UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641/1 "2021-08-02T14:44:07Z")
Hi all, New set up of outdoor cam base station, can only get as far as the app screen saying cant find the base station, light on base is solid blue. Scan code on and it shows up in phones wi-fi but will not connect/pair, tried manually and that didnt work either so Im stuck, tried restarting everything, shutting off phones network connection even so strictly wifi ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [August 2, 2021, 4:54pm UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641/2 "2021-08-02T16:54:54Z")
Hi @chompchomp and welcome to the community. 🙂 Verify: The phone’s mobile data connection is off. The Wyze Base is **not** connected to a 5GHz network with same name. Shut off 5Ghz if possible. Below are a couple links to help with setup. [Status Light Blue = Connected](https://support.wyze.com/hc/en-us/articles/360044855731-Understanding-your-Wyze-Cam-Outdoor-Status-Light-) [Base Station Setup Troubleshooting](https://support.wyze.com/hc/en-us/articles/360037908631-Base-Station-Setup-Troubleshooting) [Setup & Connectivity](https://support.wyze.com/hc/en-us/sections/360007542012-Setup-Connectivity) Hope this helps. ---
**Author:** ![chompchomp](https://avatars.discourse-cdn.com/v4/letter/c/7ea924/32.png) [@chompchomp](https://forums.wyze.com/u/chompchomp)\ **Post date:** [August 3, 2021, 2:03pm UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641/3 "2021-08-03T14:03:24Z")
Hi and thank you for the quick reply, I went thru the other set-up steps& troubleshooting and am betting its the router. the zyxel router does have 5 ghz and looks like it has the 2.4 option but not being very tech savy will have to do some real research& learning on how to make that work. Any suggestions would be greatly appreciated and thanks again 🙂 ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [August 3, 2021, 9:23pm UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641/4 "2021-08-03T21:23:33Z")
Just received this on my app: ![IMG_3422](https://us1.discourse-cdn.com/wyze/original/3X/0/3/03bc9f647c9ab85f20f0e30a50d9f5dd94106f17.png) ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [August 5, 2021, 1:56am UTC](https://forums.wyze.com/t/outdoor-cam-set-up-mac-address-not/191641/5 "2021-08-05T01:56:31Z")
Should be available as soon as it appears in the App Store. A trick on that: If you don’t see it in the list of iOS apps to update, then be sure to “pull down to refresh” the list. - Fixed an issue that prevented Wyze Cam Outdoor Base Station setup > **[Release Notes & Firmware](https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes)** > > Looking for the Wyze Cam v2 and Wyze Cam Pan webcam firmware? Download it here. > > > Wyze App > To update the Wyze app, go to the Google Play Store or the Apple App Store to download the update. Click h...