# Outdoor base station beta update **URL:** \ **Category:** Beta\ **Tags:** bug\ **Created:** [April 5, 2022, 5:25pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429 "2022-04-05T17:25:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![amortimer1975](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@amortimer1975](https://forums.wyze.com/u/amortimer1975)\ **Post date:** [April 5, 2022, 5:25pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/1 "2022-04-05T17:25:59Z")
I did the beta update, now base station is gone, orange light on all the time, cycled it, pressed reset button, nothing works. Any ideas? **[Mod Note]:** _Your topic was moved to the beta category for better visibility and consistency in grouping similar topics._ ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [April 5, 2022, 5:46pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/2 "2022-04-05T17:46:15Z")
Same ---
**Author:** ![Stiv](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stiv/32/4089_2.png) [@Stiv](https://forums.wyze.com/u/Stiv)\ **Post date:** [April 5, 2022, 6:35pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/3 "2022-04-05T18:35:08Z")
Same! Luckily, my Outdoor camera and base station were a recent purchase to replace an older device. I took it back to Home Depot. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [April 5, 2022, 6:58pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/4 "2022-04-05T18:58:46Z")
Can anyone who attempted the update please confirm the firmware version you updated to and message me the MAC address of the base station you updated Edit: Could I also get the app version you are running ---
**Author:** ![amortimer1975](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@amortimer1975](https://forums.wyze.com/u/amortimer1975)\ **Post date:** [April 5, 2022, 7:26pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/5 "2022-04-05T19:26:50Z")
![Screenshot_20220405-152505.png](https://us1.discourse-cdn.com/wyze/original/3X/9/2/920413e47ce28a247cad8308293775ab7df32dd7.png) ![Screenshot_20220405-152443.png](https://us1.discourse-cdn.com/wyze/original/3X/3/3/33a516327cd29a1358a866beac7fa4267320e209.png) ![Screenshot_20220405-152426.png](https://us1.discourse-cdn.com/wyze/original/3X/2/6/26f26cc77eb6808c90c34729cd9f5075b08b0adf.png) ![Screenshot_20220405-152633.png](https://us1.discourse-cdn.com/wyze/original/3X/9/3/930006d69fd84834ff38a4567cdc91a2459c2738.png) ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [April 5, 2022, 7:28pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/6 "2022-04-05T19:28:06Z")
@amortimer1975 Thank you, which app version is this? ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [April 5, 2022, 8:12pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/7 "2022-04-05T20:12:39Z")
Same issue, lmk if you need any info ![image](https://us1.discourse-cdn.com/wyze/original/3X/b/3/b39bbc3678ea107e2f814be1e0e7193c2fd035c4.png) ![image](https://us1.discourse-cdn.com/wyze/original/3X/7/4/747df717a8d246398f2cc9078beeac01c3bcd10d.png) ![image](https://us1.discourse-cdn.com/wyze/original/3X/8/8/883b8781ae939b642e5b89cf805bd9ef33c0e387.jpeg) ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [April 5, 2022, 11:17pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/8 "2022-04-05T23:17:52Z")
If you attempted this update and your base station will now not connect, could you please contact [WYZE Support](https://support.wyzecam.com/hc/en-us) Live support is available: +1-206-339-9646 Monday - Friday 4 am - 8 pm PT Saturday - Sunday 8 am - 6 pm PT We apologize for any inconvenience ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [April 6, 2022, 12:10am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/9 "2022-04-06T00:10:41Z")
I’m having the issue, too ![Screenshot_20220405-190653](https://us1.discourse-cdn.com/wyze/original/3X/6/9/698a082550ca73d32e18095a4ceb8adc8783058e.png) ![Screenshot_20220405-190715](https://us1.discourse-cdn.com/wyze/original/3X/4/3/43b2d1b62c9503a49af2b8f8c39de07392c10920.png) ---
**Author:** ![edciesielski](https://avatars.discourse-cdn.com/v4/letter/e/8e8cbc/32.png) [@edciesielski](https://forums.wyze.com/u/edciesielski)\ **Post date:** [April 7, 2022, 12:58am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/10 "2022-04-07T00:58:08Z")
Same issue here…support must be flooded I have waited several times and got down to 2nd in the queue and got bumped out… ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [April 10, 2022, 4:46am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/11 "2022-04-10T04:46:13Z")
So, the update messed up the base station (as stated above), haven’t had a chance to contact support yet… But I noticed something interesting: 1. the base station doesn’t appear connected. 2. love view of the outdoor cams does not work 3. HOWEVER I’m still getting event recordings and notifications from the outdoor cameras. ---
**Author:** ![kevinmarkrose63](https://avatars.discourse-cdn.com/v4/letter/k/e95f7d/32.png) [@kevinmarkrose63](https://forums.wyze.com/u/kevinmarkrose63)\ **Post date:** [April 10, 2022, 8:28am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/12 "2022-04-10T08:28:13Z")
I’m having the same issues. I just installed my outdoor cam with supplied base station. I have had it up and running with no issues until tonight when I was prompted to Update the Firmware (even though I did that last night) and now after updating my outdoor camera keeps going offline. I have had to reconnect it to my base station several times and have to sync it as many times but it keeps getting disconnected from the base station. EXTREMELY FRUSTRATING. Just bought and spent several hours setting up. What should I do? I’m tempted to return everything and cancel my home monitoring service. Please help. ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [April 11, 2022, 7:13am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/13 "2022-04-11T07:13:58Z")
> [@towelkingdom](#): > > I noticed something interesting: > > 1. the base station doesn’t appear connected. > > 2. love view of the outdoor cams does not work > > 3. HOWEVER I’m still getting event recordings and notifications from the outdoor cameras. I experienced the same problem running your versions. I fixed it by flipping the cam switch off, pulling the Ethernet cable from the base station, pulling the power plug from the base station, plugging Ethernet cable back in, powering up the base and turning cam back on. But the problem resurfaced after a few days. The problem disappeared running base firmware 4.16.2.66, but that’s been halted/pulled, which is a shame as it’s part 2 of 2. You are running part 1 of 2 on your base. ~~You may want to give the latest beta version (4.16.3.97) for the base station a try if it’s available.~~ ---
**Author:** ![lyricalrubyNightfury](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lyricalrubyNightfury](https://forums.wyze.com/u/lyricalrubyNightfury)\ **Post date:** [April 11, 2022, 11:45am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/14 "2022-04-11T11:45:35Z")
Has there been any updates to this? Same issue but because I’m a new user I’m limited to posting. ![Screenshot_20220411-074143](https://us1.discourse-cdn.com/wyze/original/3X/3/e/3e15ec0653d739bd814e063d599bf3c3e9bb2952.jpeg) ---
**Author:** ![lyricalrubyNightfury](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lyricalrubyNightfury](https://forums.wyze.com/u/lyricalrubyNightfury)\ **Post date:** [April 11, 2022, 11:46am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/15 "2022-04-11T11:46:16Z")
And … ![Screenshot_20220411-074217](https://us1.discourse-cdn.com/wyze/original/3X/6/4/64fd67017b56a4efd54bedf9a74bb3a2827b264d.jpeg) ---
**Author:** ![WyzeLi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzeli/32/732_2.png) [@WyzeLi](https://forums.wyze.com/u/WyzeLi)\ **Post date:** [April 11, 2022, 9:53pm UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/16 "2022-04-11T21:53:40Z")
Hi all, I’m really sorry about the issue. There was an issue spotted in our firmware update server, which caused base stations to skip a mandatory firmware package and became unresponsive. Please contact Wyze support for a base station replacement. ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [April 12, 2022, 2:24am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/17 "2022-04-12T02:24:30Z")
> [@Seapup](#): > > You may want to give the latest beta version (4.16.3.97) for the base station a try if it’s available. Scratch that… starting to see the same issues with Base Station firmware 4.16.3.97. 😕 ---
**Author:** ![lyricalrubyNightfury](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lyricalrubyNightfury](https://forums.wyze.com/u/lyricalrubyNightfury)\ **Post date:** [April 12, 2022, 3:49am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/18 "2022-04-12T03:49:21Z")
Am I understanding correctly; the Base Stations are now bricked and Wyze will be sending us new ones? ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [April 12, 2022, 4:05am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/19 "2022-04-12T04:05:42Z")
That’s what it sounds like to me. I need to call soon, myself. ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [April 12, 2022, 5:13am UTC](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429/20 "2022-04-12T05:13:39Z")
WCO cams fail to connect to live stream (error code -68) requiring a base station powercycle. Powercycling base station fixes problem only temporarily… problem resurfaces over a 12-24 hour period. During the period when connecting to live stream isn’t possible, events are captured, uploaded to the cloud and event notifications are received. Wyze app for Android beta 2.30.0 (b126) WCO cam production firmware: 4.17.4.124 WCO base station beta firmware: 4.16.3.97 The same issue appears under iOS using production app 2.29.2 (a3), but error code is 20049. Log ID (submitted from beta Android app): 538615 ![Screenshot_20220412-004042_WyzeBeta](https://us1.discourse-cdn.com/wyze/original/3X/b/7/b75aef1b17f91ced067476f052c69b5a7a7f6ef3.jpeg) ![Screenshot_20220412-005025_WyzeBeta](https://us1.discourse-cdn.com/wyze/original/3X/e/6/e6b396e959e174218eb61cb88f68f807bd5f1227.jpeg) @WyzeLi… I have 3 base stations loaded with beta firmware: 4.16.3.97. Rather than obtaining replacements, can’t I just reflash with an older version such as production 4.16.2.66? Or even older 4.16.2.7 and run incremental follow-ups? My base stations are not bricked. [Next page](https://forums.wyze.com/t/outdoor-base-station-beta-update/224429.md?page=2)