# Ordered subscription on wrong email **URL:** \ **Category:** Services & Integrations\ **Tags:** cam-plus\ **Created:** [May 9, 2024, 10:25pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625 "2024-05-09T22:25:29Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![tylerrheaume](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@tylerrheaume](https://forums.wyze.com/u/tylerrheaume)\ **Post date:** [May 9, 2024, 10:25pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/1 "2024-05-09T22:25:29Z")
I accidentally ordered the subscription on the wrong email. Support is telling me to cancel without a refund and buy it again ($99!!). I find that crazy. The account with the wrong email does not even have any cameras on it. ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [May 9, 2024, 10:43pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/2 "2024-05-09T22:43:51Z")
@carverofchoice ? @WyzeJasonJ ? @WyzeMatt ? Any help here? ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [May 9, 2024, 11:07pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/4 "2024-05-09T23:07:40Z")
@WyzeMatt has stated this in the past when another user has had the same issue.: > [@Need to cancel cam plus subscription that i accidentally put in the wrong email](https://forums.wyze.com/t/need-to-cancel-cam-plus-subscription-that-i-accidentally-put-in-the-wrong-email/288487/10): > > The Wyze support agents are well trained on this scenario, just reach out and they will help you. @tylerrheaume, what is your support ticket number for this issue? ---
**Author:** ![tylerrheaume](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@tylerrheaume](https://forums.wyze.com/u/tylerrheaume)\ **Post date:** [May 9, 2024, 11:32pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/5 "2024-05-09T23:32:42Z")
3852394 Thanks ---
**Author:** ![tylerrheaume](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@tylerrheaume](https://forums.wyze.com/u/tylerrheaume)\ **Post date:** [May 10, 2024, 5:14pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/6 "2024-05-10T17:14:25Z")
Any help? I don’t think that this should take days to resolve. ---
**Author:** ![hum1999](https://avatars.discourse-cdn.com/v4/letter/h/e9c0ed/32.png) [@hum1999](https://forums.wyze.com/u/hum1999)\ **Post date:** [May 12, 2024, 1:24pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/7 "2024-05-12T13:24:47Z")
Also ordered subscription on wrong email and support says that I need to transfer over the other email. Currently no account on that email but a subscription. Is there an easier way or an automated tool to migrate over without having to reset all devices at numerous sites? ---
**Author:** ![tylerrheaume](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@tylerrheaume](https://forums.wyze.com/u/tylerrheaume)\ **Post date:** [May 13, 2024, 3:36pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/8 "2024-05-13T15:36:49Z")
This is crazy. ---
**Author:** ![kooch](https://avatars.discourse-cdn.com/v4/letter/k/a87d85/32.png) [@kooch](https://forums.wyze.com/u/kooch)\ **Post date:** [May 18, 2024, 9:34pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/9 "2024-05-18T21:34:20Z")
I’m in a similar boat. I have been with Wyze for many years, and previously had home monitoring. I wanted to set up home monitoring on a rental unit so purchased a new sense hub and home monitoring. I didn’t know I had to make a new wyze account to have monitoring on a new address – this is silly. I chatted with support and was told this would be escalated to an email ticket but never got an email - been over a week. So, trying again. I should not have to forfeit $99 because they don’t support nor communicate that a new account is needed. Further, there is now way to order the home monitoring service from my new account with buying ANTOHER wyze hub. I don’t get it. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [August 16, 2024, 9:34pm UTC](https://forums.wyze.com/t/ordered-subscription-on-wrong-email/298625/10 "2024-08-16T21:34:20Z")
Closed on August 16, 2024, 9:34pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.