Order Status - returned back to shipper

I ordered bulbs and tracking shows its now returned back to shipper. I need help with my order

That’s is a real bummer. I’ll tag @WyzeGwendolyn and see if she can find out what happened to your bulbs.

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Remember that this is a user forum. We can’t help you. Open a help desk ticket.
With that said, usually a “Return to shipper” status code is because the address was unable to be located, or delivery instructions could not be carried out (most commonly a required signature could not be obtained).

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I understand that, I have already sent out email to support team 3 days ago and didn’t hear anything back. The automated email I got asked me to check this forum?

May I please have your support ticket number? I can get eyes on it for you, if you would like. :slight_smile: