# Operation Failed - Fingerprint setup fail **URL:** \ **Category:** Home\ **Tags:** lock-bolt\ **Created:** [July 17, 2023, 11:26pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792 "2023-07-17T23:26:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [July 17, 2023, 11:26pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/1 "2023-07-17T23:26:33Z")
I’m trying to setup my fingerprint for my new lock. I have bluetooth enabled and i can see the lock and unlock it from the wyze app. When i try to setup my fingerprint as an alternative means to unlock the setup constantly gives me operation failed are you sure bluetooth is enabled. i’ve cleard cache on the app. Re setup the lock but still does not work. ---
**Author:** ![christiano](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@christiano](https://forums.wyze.com/u/christiano)\ **Post date:** [July 20, 2023, 12:12am UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/2 "2023-07-20T00:12:41Z")
Are you even able to start putting your finger on the sensor or does it happen before this? ---
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [July 20, 2023, 2:43pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/3 "2023-07-20T14:43:50Z")
I’m not able to get to the point where i can start putting in my fingerprint. I believe in order for me to get to that step i need to be able to connect via bluetooth thru the wyze app. After i consent to the fingerprint terms and condition it attempts to connect via bluetooth but that’s when i get the operation failed and i can’t proceed further. Note: When i try to do other things like lock/unlock thru the app it works so i know i’m connected. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [July 20, 2023, 3:19pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/4 "2023-07-20T15:19:58Z")
Check the App settings to make sure it allows Bluetooth. Here are my iOS Settings for the Wyze App: ![IMG_0461](https://us1.discourse-cdn.com/wyze/original/3X/2/4/243fcd7a3e90402d535cb8f868eccc5665097f50.jpeg) I am currently testing the beta app which is why mine says WyzeBeta ---
**Author:** ![christiano](https://avatars.discourse-cdn.com/v4/letter/c/b9bd4f/32.png) [@christiano](https://forums.wyze.com/u/christiano)\ **Post date:** [July 21, 2023, 1:37am UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/5 "2023-07-21T01:37:39Z")
I just tried to add a new fingerprint to make sure the latest version does not have a regression. It is working normally. After consenting, there’s a beep from the Bolt Lock to indicate the beginning of the acquisition process. Since you can connect to the device, it’s pretty strange to see that you can’t reach the acquisition phase. What type of phone do you have? ---
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [September 8, 2023, 12:48pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/6 "2023-09-08T12:48:14Z")
i double checked my Wyze app settings and i have bluetooth allowed ---
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [September 8, 2023, 12:48pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/7 "2023-09-08T12:48:57Z")
I’m using an iPhone XS ---
**Author:** ![fnelson9](https://avatars.discourse-cdn.com/v4/letter/f/e47c2d/32.png) [@fnelson9](https://forums.wyze.com/u/fnelson9)\ **Post date:** [September 21, 2023, 1:10am UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/8 "2023-09-21T01:10:03Z")
Having the same problem with my iPhone 13. Seems like Wyze doesn’t care? ---
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [September 23, 2023, 9:23pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/9 "2023-09-23T21:23:16Z")
Ya. I’m not sure who else to contact that can help us with this issue or if we should return the product as a defect. ---
**Author:** ![fnelson9](https://avatars.discourse-cdn.com/v4/letter/f/e47c2d/32.png) [@fnelson9](https://forums.wyze.com/u/fnelson9)\ **Post date:** [September 24, 2023, 4:15pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/10 "2023-09-24T16:15:44Z")
Return it as defective. It’s the keypad. I swapped the keypad out for another one (long story as to how I had two) and it’s works like a charm. Frank Nelson ---
**Author:** ![rtreasure4](https://avatars.discourse-cdn.com/v4/letter/r/e274bd/32.png) [@rtreasure4](https://forums.wyze.com/u/rtreasure4)\ **Post date:** [April 29, 2024, 7:08am UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/11 "2024-04-29T07:08:58Z")
I also had this same issue and found that the wire inside had disconnected. After I reconnected the wire I tried fingerprinting process again and it finally worked. ---
**Author:** ![Vic8](https://avatars.discourse-cdn.com/v4/letter/v/4af34b/32.png) [@Vic8](https://forums.wyze.com/u/Vic8)\ **Post date:** [June 13, 2024, 1:18pm UTC](https://forums.wyze.com/t/operation-failed-fingerprint-setup-fail/271792/12 "2024-06-13T13:18:33Z")
Interesting! I’ll have to try and disassemble it and see if that’s my issue. Thank you for sharing!