# One of my cameras shows offline in the camera thumbnail view **URL:** \ **Category:** Wyze AI\ **Tags:** iphone-ipad\ **Created:** [September 19, 2019, 12:49am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822 "2019-09-19T00:49:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![eric6](https://avatars.discourse-cdn.com/v4/letter/e/8e7dd6/32.png) [@eric6](https://forums.wyze.com/u/eric6)\ **Post date:** [September 19, 2019, 12:49am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/1 "2019-09-19T00:49:06Z")
I have 3 Wyze cam v2s In my Wyze home screen one of my cameras shows offline but when I click on it, it is operational and functioning perfectly fine. I figure, I could remove and add the camera again, but that’s sort of a brute force method any other solutions as to what is going on and how to fix it? Also, none of my notifications for motion activation and person detection aren’t working but one problem at a time ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [September 19, 2019, 1:15am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/2 "2019-09-19T01:15:20Z")
Hello @eric6 and welcome to the community, I have run into this a few times and restarting the app has seemed to work, I have never had to remove and add the camera again to get it to work. ---
**Author:** ![eric6](https://avatars.discourse-cdn.com/v4/letter/e/8e7dd6/32.png) [@eric6](https://forums.wyze.com/u/eric6)\ **Post date:** [September 19, 2019, 2:17am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/3 "2019-09-19T02:17:23Z")
On the iPhone other than tossing the app; how else do you “restart it”? I have tried this numerous times to no success ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [September 19, 2019, 2:40am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/4 "2019-09-19T02:40:48Z")
I am not sure as I do not use an IPhone, I just now on Android restarting the app has worked ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [September 19, 2019, 2:08pm UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/5 "2019-09-19T14:08:35Z")
You would Force Close the app. On iPhones with a Home Button pressing it twice in rapid succession brings up the task switcher. Pick the Wyze app and Swipe up. That will close the app. On phones without a Home button like the X or XS just place your finger at the bottom of the screen and drag about halfway up the screen. From there the instructions are the same. ---
**Author:** ![eric6](https://avatars.discourse-cdn.com/v4/letter/e/8e7dd6/32.png) [@eric6](https://forums.wyze.com/u/eric6)\ **Post date:** [September 21, 2019, 5:25am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/6 "2019-09-21T05:25:23Z")
I have already forced closed the app numerous times, still no joy ---
**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\ **Post date:** [September 21, 2019, 11:20am UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/7 "2019-09-21T11:20:22Z")
I have shared your experience before. In my case it was a combination of things that resolved the issue. 1. Power Cycle the affected camera. 2. Force Close the app. 2b. Power cycle the router or access point. 3. Reboot the device (Phone or Tablet) That particular combo seems to do it for me. Not ideal but it works for me. ---
**Author:** ![tbagcam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tbagcam/32/107526_2.png) [@tbagcam](https://forums.wyze.com/u/tbagcam)\ **Post date:** [August 6, 2021, 4:49pm UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/8 "2021-08-06T16:49:09Z")
My 'rents V2 that they share with me has shown the thumbnail pic as OFFLINE for a month or 2, but otherwise is WAD working-as-designed. Asking them to reboot it… is…actually much tougher than it sounds. This is a Wyze bug. ![Screenshot_20210806-114304_Wyze](https://us1.discourse-cdn.com/wyze/original/3X/e/3/e329b0f45f575203ad0b9373a5be7a9b2de39602.jpeg) ---
**Author:** ![tbagcam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tbagcam/32/107526_2.png) [@tbagcam](https://forums.wyze.com/u/tbagcam)\ **Post date:** [August 22, 2021, 11:27pm UTC](https://forums.wyze.com/t/one-of-my-cameras-shows-offline-in-the-camera-thumbnail-view/56822/9 "2021-08-22T23:27:45Z")
Now, my “living room” cam thumbnail also shows as Offline, even tho it is otherwise werkin’ #headscratcher #bugfinderfee ![offline](https://us1.discourse-cdn.com/wyze/original/3X/8/f/8f9864f93c0f6ac5e5a0fcfacfc56d07fd4f3ce5.jpeg)