OG Events Skipped on micro sd card

[jdawson.nf]

If your camera is active as was mine not having smart detection and just having MOTION alerts isn’t great.

I agree it is a work around that I think I was the one that figured out the work around. It isn’t really a long term solution as I was getting alerts for motion to frequently. So I had to replace with a diffrent camera.

[emailsubs]

I have been having this same issue w my og cams as well & it’s getting worse. Sometimes the time bounces around as well. Time on btm will show timestamp of 10 AM, bounce to 11 AM, then back to 10, it will do this several times. But the time stamp at the top left shows the correct time. Sometimes I’ll get repeat, (the same, video) twice in a row. Seems when it detects sound or motion, those areas drop out and looking on the SD card, it shows just like yours, a blank spot on the SD card, where it was not recording. Very frustrating! I haven’t done any updates or anything to my cameras, it just suddenly started doing this. It’s on my SD card as well as, what I get from the cloud with the alerts. If it gives even the text emotion and sends me any alerts!

[Nee]

Frustrated. I cancelled my cam unlimited. Everything works fine on the OG cam now.

No more cloud recordings.. who cares. I get alerts and have continuous SD recording.

Wyze get you act right.

[drodriguezl]

OG cams show 5m recording, but actual time is seconds

I have a couple of OG cameras ans lately, the app will show a 5m recording in the events page, but the actual recorded time is only seconds.

Some other times, it will show the 5m record in events page, but when you open it, it’s just a photo.

Both cameras I had removed from my account, reset the cameras, re added to my account and firmware is up to date.

Any ideas?

[Mod Note]: Post moved to more relevant existing topic discussing this same product and/or issue for better visibility within the community.

[Crease]

@drodriguezl

Any ideas?

I’d submit a log and then share the Log ID as requested above. What you’re describing has been noted here and elsewhere:

@cgoye

Oh yes many of the OG events on my cameras also show as 5 minutes when they are less than 15 seconds.

@rick5

correct timing of 15 sec and 13 sec(none of the erroneous 5 minutes)

This appears to be part of a constellation of symptoms affecting Cam OGs for several weeks as noted in several other topics.^[1][2][3][4]

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1. OG partial recordings

   I have an OG set up facing the street and have noticed lately that more often than not I’m getting partial recordings. For instance I just watched a video of me arriving home and the recording stopped before I even drove into the driveway without showing me parking or walking into the house. I’m also missing some records. I watched a recording of someone leave my house which stopped as they were walking down the path to the street and didn’t show them drive away. The camera is set to record…

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2. Wyze OG Rebooting when Motion is detected

   So I have had a Wize Cam OG and about a month or two ago it started to reboot itself when motion was detected. I have a memory card in the camera and 24/7 recording turned on. When motion is detected a starts to upload video to the cloud about 5 seconds into the uploading to the cloud it reboots itself. Not sure if it is some bug in the firmware or what the deal is. As long as no events are triggered I don’t think it ever reboots. I thought maybe a bad USB adapter and bad power so I replace…

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3. OG Gap in event recording

   When I get a motion event, the recording will often skip 1-3 seconds. Not every time, but most of the time. Often, it’s at the very beginning, i.e. the part of the video that actually triggered the event. So, I might see one frame of someone about to place the package on the porch, then it will show the package on the porch and the delivery guy nowhere in sight. I noticed one event last night with two such skips. It’s not just the playback, because if I rewind it does the exact same thing. …

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4. Event Video Skips during playback

   Help Please, I reached out to WYZE support about two weeks ago but I haven’t received any feedback. I have several OG cameras that I’m using indoors. I’ve noticed that the events have been skipping when playing them back. The event time also shows 5 minutes on the event page but when you play the actual video, they are less than a minute, usually 12-30 seconds long. Another strange thing when watching the video, the time in the lower right corner says 15:04, but then jumps to 16:04 and jumps…

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[drodriguezl]

Yes, my log ID is 2189986

[cgoye]

Im so frustrated with Wyze. Reported this in December. Its now February and the camera is as useless as ever. Ive moved it to backup position at front door as its not reliable as primary camera a V3

I have a dozen different wyze cams so cancelling Unlimited Cam coverage isnt an option. No way to disable one camera. OG cams are useless. I regret recommending them to my friends.

[cgoye]

*Just got an email from support, asking me to check camera. ** They said “We also received an update from our team that a fix has been released for your device.”

Sure enough, no gaps on sd card and event times reflect real time and not 5 minutes!

FINALLY ITS BEEN FIXED! Thank you everyone for your input!

[jdawson.nf]

Hopefully this has been fixed for everyone.

[bonogun]

“Check your camera”? I’m not understanding. Was there an update available that you applied and then you saw the issues had gone away/fixed? Or “check your camera” to see if the issues had gone away—meaning they’ve done something on their end with the servers?

Thanks

[dave27]

My guess is that it probably is not specific to particular cams and any OG that uses Cam Plus will see the fix automatically, but we’ll only know if a couple people who did not open tickets with Wyze see the issue resolved as well.

[cgoye]

Nothing i did on my end. Had to be something Wyze did on their end

[bonogun]

I’ll re enable smart detections, then monitor for a bit and report back. Thank you!

[Use_less]

ReneabledSD card recording

The same recording gaps are still happening.

Logs shared but I ticket was opened.

[jwr108]

Mine has now lost touch with the SD card completely.

Also Error (code 06) Failed to fetch video from cloud.

[bonogun]

Same issues as before. I let the cam run for a couple of hours with event recording set to:

• Record Events triggered by “motion”
• Recording preferences set to “all events”
• Customize detections boxes checked
  • Person, other motion and other sound

Sorry to say, this is not fixed at least not for me. Same conditions and issues as ever. False 5 minute clips and gaps in the SD card timeline with “no video available at this time” message when attempting to “go to SD card” from a cloud event playback screen.. Screen grabs below:

[dave27]

@cgoye

Nothing i did on my end. Had to be something Wyze did on their end

What firmware version does your cam report, curious if they pushed out a new one to it (they’ve done that in the past for the OGs but only to people who asked for it, then it became part of the next firmware update).

[cgoye]

[dave27]

That’s the app. The camera firmware will be listed under the cam settings.

[bonogun]

1.0.98