Official word from Wyze on v1 not working any more?

I just realized 1 way that it sucks not having CPLite on newer cams: without it, if you share the cam to anyone else, they can’t view the SD card playback events, and now there are no cloud videos to share, so shared cams only get live view and thumbnails and that sucks as a shared Cam to never be able to view any events (unless you pay for Cam Plus). I will concede a point on that issue that I just realized. :+1:

Wyze really needs to make shared SD card permissions a priority especially now that the newer cams don’t have cloud events included to share. That is a big downside.

I still maintain it’s not a big deal if you’re the only one using the camera though. I do it for my office and it works great because I don’t share the cam with anyone and I still get events and can view them and find them, etc. But I would not do that with a shared cam. It would be frustrating. :wink:

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Naw, friendly and enjoyable discussion. At least it is for me, I assume for him too. I don’t mind people disagreeing with me, in fact I very much welcome it! @Customer is a good example of someone who disagrees with me respectfully all the time and even gets me to change my mind with his well reasoned arguments and points. I love when that happens, which is why he’s one of my favorite people to talk to in here. Sometimes I’ve even dm’d him to get him to give me a different point of view on something. I very much welcome people helping me to see things from other perspectives and I respect opposing conclusions even when I don’t always share them. They still help me learn and understand. :slight_smile: Since @Known1 has also remained respectful and focused on the issues and subject matter, I am at least assuming he feels similarly here or I would’ve stopped the dialogue to avoid upsetting him further (which is never my intention),

I welcome all discussion that focuses on the issues and not the users themselves. :+1: criticism especially can be extremely helpful input and is a good reason why Wyze always allows it.

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Oh, I didn’t mean you guys. I’m enjoying your exchange. I meant those feeling betrayed by, and cynical about, Wyze. :slight_smile:

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Oh, right, the main topic. My bad. I really hope they’ll get this resolved. Dang, We should’ve had someone put it in the Fix it Friday thread in one of the platforms.

Since WYZE is not a publicly traded company and remains private, I’m curious, where did you get the 3% number from? Maybe I’m in the wrong here and WYZE is a public company? My quick Google search has me thinking they are still private…

I do not know for sure as I do not monitor other vendors products, but I suspect others do not have nearly as many firmware and application issues. Promises made and promises not kept…that is what comes to mind when I think WYZE. I have a short list if you would like me to expand on that…

That’s not my recollection at all but I haven’t searched. It’s been a weird on-again / off-again with person detection / Lite. Extending it to “everyone” was a big welcome surprise, and now it’s rolled back again. But as always it’s their call.

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I have to say that one of my biggest annoyances with Wyze is the silence. Other companies are guilty of this too, but Wyze takes it to extremes just basically refusing to even acknowledge problems. Going back I don’t think Wyze ever officially addressed the v1 sensor fiasco, they just ended the product, which is basically what they are doing with the v1 camera and cam plus lite.

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Thanks for the reminder, I totally forgot about how they screwed everyone (myself included) with the v1 sensors.

The first time I heard it was in the following AMA event:

They talked about how they are a company that has margins under 10% and mentioned that the V3 profit margin was only 3%. It has come up since then too that they are dedicated to low profit margins to keep everything as affordable as possible, though there is certainly going to be variation between the different products.

Ah, so you’re taking their word for it…fair enough.

Not alone. There is plenty of reasonable supporting evidence…their prices being so much lower compared to everyone else is a pretty good indication that it is true, particularly for what you get from it compared to other similar companies, including public ones that we have a lot more details about, besides my own experience with such things, especially as I work in the financial sector with multiple businesses’ bookkeeping and have some experience with costs.

But yes, it is definitely true that I do not actively do Wyze’s Bookkeeping. :man_shrugging: Regardless, it is quite apparent their profit margins are really low compared to the rest of the industry. That is one of the main things everyone loves about them, their slogan of making great technology affordable/accessible to all.

Here’s an idea for Wyze: charge $1.99 to remove a camera from cam plus lite. Maybe then it would be worth your effort to add this ability that has been missing since forever.

Edit: oh wait I just realized they already do that. The only way to remove a camera from cam plus lite is to assign it to a paid cam plus.

@WyzeJasonJ and other employees/mavens figured you would have popped in here to say you know it has been months and months and months but Wyze cares and we are working hard on this problem, but we will check in to see the status. That is your usual bi-annual posting. Just admit what everyone knows by now that unless there is monthly revenue to be derived Wyze doesn’t care about promises, customers, bugs or pretty much anything. Sometimes you slip up and admit the truth so I guess you’ve taken on the official Wyze policy of just ignore ignore ignore.

You are right it has been many months, I do still read all the posts, but I do not post unless I have something new to report. Wyze does care about promises, they do what they can to keep them.

Until I receive a ‘No, we can’t fix that’, I will continue to try and get it fixed.

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Oxford dictionary:

prom·ise

/ˈpräməs/

noun

  1. a declaration or assurance that one will do a particular thing or that a particular thing will happen.
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I find it funny when I see these emails come up about new products, although this one takes the cake. Let alone how long this issue has been going on with the real OG camera users . New products, new products, new products, new OG camera!
Fix the real OG camera: Nope

I’m glad to report that I’ve managed to resurrect my dead V1 after reading the (many) comments in this thread. Here’s how I did it:
1: Download https://download.wyzecam.com/firmware/v1/FIRMWARE_660R_F_3.9.4.35.bin.zip - this version happens to be running on my other V1 that still works so I was confident it would work.
2: Unzip it (I’m on a PC) and rename it literally (i.e. copy paste this) to FIRMWARE_660R_F.BIN
3: Follow the instructions for the Wyze Cam v1 here https://support.wyze.com/hc/en-us/articles/360031490871-How-to-flash-your-Wyze-Cam-firmware-manually and it works!

If they’d only included in the instructions that step 2 is case sensitive it would’ve saved a lot of pain, but I’m glad it’s working. I’ve now got 2 v3s, 2 V1 Pans, 2 V2s, and 2 V1s all working as they should.

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Were you able to add these v1 cams to your account?

3.9.4.35 is the latest firmware and the firmware that was on my v1 cams that stopped working and could not be re-added to my account or a family members account, who also tried to add them unsuccessfully.

Yes it’s working as expected. I’d tried it multiple times before and failed. The trick was to copy/paste the name of the file exactly as I was previously naming it bin (lower case). Once I did that it just worked first time.

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Sarcasm coming: Wait, did I miss something. Did Wyze fix the V1 (and others) cam plus lite failures after years

Of course not, because Wyze doesn’t give a damn about users who aren’t paying enough monthly fees. Be warned the V2 and V3 are on wyze’s hit list.

Because Wyze was incapable of adding person detection to their cameras (like almost all other vendors) users who are not paying monthly for wyze’s incompetence will eventually fall prey to the same problems V1 users see. Cam plus lite will fail and Wyze will simply ignore the problem, they are very good at that.

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