My concern is why hasn’t the Wyze team been able to figure this issue out (the AI issues), but we did? It doesn’t make any sense to me at all!
I think that maybe they are spread too thinly now they have so many products. They should have stuck to their core product - the cameras. Their past good reputation is suffering badly.
So are they fixing it?
They never keep us updated!!
All these notification problems and CamPlus problems all started the week before the New Year. Before that my cameras were always working great since I purchased them years before. It seems the same with other people too.
They need to get the team to look back at this time and see what happened, possibly some update that had a bug in it. It would be nice if they could revert their servers back to that point.
I gave up on their tech support.
They always send a pre-responsive email, the same one, no matter what the issue is.
I won’t be renewing my Cam Plus subscription when it expires! It just isn’t worth all the hassles!
I am looking for a better camera with better service.
I have app and firmware updates waiting to be installed but I am apprehensive to do it as I wonder what else will be messed up if I do.
New log number 598710 for my V2 and 598712 for my V3.
Still very random when I get notifications on CamPlus. I got a few push notifications this morning, then for the rest of the day I get nothing, but a ton of notifications in the app. No settings or nothing changed. It’s so random… very frustrating.
EDIT a day later…I noticed today that I’m getting notifications from CamPlus events, all events except “motion” events. I get vehicle, person, pet push notifications to my iphone, but not just “motion” events. I check my settings and I have everything set for push notifications, and I have not been changing anything. Log 599848 & 599853.
Well, all of my rules are now showing as failing and I am being bombarded with notifications when I want them to be off.
Whatever Wyze do is not appreciated. I have done anything to my cameravexcept fownload the new firm ware. Cloud recording footage service is gone. Now I must have a memory in order to view playback. This was not what I read on the product description when I bought these cameras.
You always needed an SD card to use the View Playback function. Just follow the instructions to get back your free services. It’s a bit of a pain but you only have to do it once.
Welcome to the User Community Forum @Chessboardese!
There have been some changes recently that have caused more confusion than they cleared up. But, there are many here in the forum who have worked thru those App UI changes and got things working again.
A couple questions about the specifics of your situation will help get you the correct answers you need faster:
What cam type is this regarding? You mentioned updating the Firmware, what version?
You posted to a topic about Notifications Suddenly Stopped Working. Are you experiencing a problem with this? Please reply with specifics.
Are you currently subscribed to a Wyze Subscription on that cam (CamPlus Lite, CamPlus, CamPlus Pro)
Are you using a Micro SD Card in your cam?
Is your issue with the loss of Cloud Recorded Event Videos in the Events Tab of the App -OR- is it that pressing the View Playback bar or Playback icon gives you a pop-up regarding SD cards?
Reply back with specifics so we can get you back to recording and watching your cam video again.
Are we really back here again? Day 3 of ZERO notifications. We just went thru this from January to May. I don’t understand why it’s so difficult in 2022 to have a service that actually works.
Please Help Me too.
V2 Cam 188.8.131.522 and V3 Cam 184.108.40.206.
Cameras on CamPlus with every type of notification enabled to be pushed to iphone. BUT I am not receiving “Detects Any Other Motion” push notifications ( but the notifications are in the app ), I am only getting push notifications for “Wyze AI Events”. This happened on it’s own, no settings changed by me. It’s also been a about over 3 weeks now.
I have a subscription to CamPlus for both cameras.
I am using in Micro SD card in both cameras.
Issue is not receiving push notifications for “Detects Any Other Motion” but when I open the app, the notifications are there.
When I move the camera to CamPlusLite, all push notifications start to work again.
I have a lot of Log numbers posted in these threads for you to look at… here are two fresh ones as I got A LOT of other “motion” notifications today that were not pushed.
For the V3 - 604812. For the V2 - 604817.
Please help. There are multiple posts of people having the same problem.
I had to turn off all the settings for person pet vehicle ect to get notifications for other movements…that fixed my problem so now I am getting all movement . When these are turned on it would record the video but not send a notification. When those are on it looks for only those situations to notify you. I want all movement so I turned them off
I turned everything off the same as you and have been relying on just the standard motion for notifications for several months now. It seems like anything to do with the A.I. messes up the notifications.
I don’t know that I can help. I believe Wyze has been fiddling with the rabbit ears again and reception has gone bad (so to speak). IOW some recent app, FW or cloud change has caused this problem. It has been reported on many threads across the forum as you already know.
I am not experiencing any notification issues. I have 12 cams on CamPlus with notifications ONLY for various combinations of Smart AI. I do record all motion events to the cloud, but I have notifications off for these and filter them out in my events page.
BUT… I also have been militant about not updating my Android app or FW, so I am on old versions.
My suggestion would be for everyone with this issue to carpet bomb the Fix it Friday Thread with a full detailed description of the problem and workaround, log numbers, list all dates and times w\time zone of all missed notifications, and how long this has been going on. Then, vote for each other’s post by liking it.
I think I understand that you are getting Motion Only EVENTS, but no push notifications for these.
One thing that many old timers advocate before moving forward that might help:
- Toggle all settings off
- Clear the cache in the app
- Force close the app
- Clear the cache for that app on the OS
- Restart the app and login
- Toggle all settings on
- Sign out of the app, close, reopen, sign in.
- Test test test
Can’t guarantee any results, but worth a try.
Which is opposite the problem @db2 is having. But, notifications for Motion Events and Smart AI Events are separate settings. So, with both on you should get notified of every single video.
Also realize that if the AI takes longer than 6 seconds to identify, there will be no Smart AI Notification. CamPlus videos can be up to 5min.
Just an update for all the resent posters who have been dealing with notifications not being pushed for events recorded on the Events Tab. This has been an active complaint going way back to the original Fix-it Friday Topic months ago and one I was very vocal about (the 6 second AI limit resulting in no notification - absurd random limit) on several threads… Which has yet to be fixed\changed.
At any rate, it did already make an appearance in this month’s Fix-it Friday. Here is the first update response from Wyze:
So, it looks like Jason is asking for feedback by posting a reply to him over there, quoting the problem header so he knows the issue to which you are responding, and providing the info requested.
Isn’t the problem with the AI event notifications??
Shouldn’t the title read…
Reddit - Wyze Cams on Cam Plus are only receiving the standard motion-only notifications and not Wyze AI notifications
That’s how is it for me anyway. Everything works perfect with cam plus turned off.