Not responding to echo

mixonepa · February 22, 2019, 4:22am

Hello @abivil, here is an update on the issue. Sorry for the inconveniences.

Starting 1/22, connection time for Alexa devices began to increase causing widespread connectivity issues. A temporary fix was put in place and as of 1/30 most users should not be affected anymore. Some users may experience slow connectivity or the inability to connect to their camera from an Alexa device on the first try. We are working with Alexa/AWS to fully resolve this issue ASAP.

Temp workaround: If a customer is unable to connect to their camera from an Alexa device they may need to attempt 2-3 additional times to connect. This is caused by the slowed connectivity timing the connection out.

If any of you are still having trouble with this, please let us know. This will be a server side fix so you will not need an update and once the issue is resolved the fix should be available for everyone without further action on the customer’s part.