# Not getting notifications **URL:** \ **Category:** Cameras\ **Tags:** cam-v1-v2\ **Created:** [March 1, 2019, 3:41am UTC](https://forums.wyze.com/t/not-getting-notifications/20396 "2019-03-01T03:41:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![markshark](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@markshark](https://forums.wyze.com/u/markshark)\ **Post date:** [March 1, 2019, 3:41am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/1 "2019-03-01T03:41:03Z")
Hello everyone, I’ve had my cams (wyze cam 2& pan cam) or months never had any problems until recently. The problem I’m having is I’m not getting any kind of notifications or alerts on either my android phone or my iPad, this is pretty recent I havnt changed any settings, anyone else having this problem or a fix??? ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 1, 2019, 3:43am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/2 "2019-03-01T03:43:20Z")
Have you double checked under event recording that push notifications are enabled? ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [March 1, 2019, 3:50am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/3 "2019-03-01T03:50:48Z")
Also, check the bell icon on the home screen. Is there a slash through it. That disables all notifications on the account and is pretty easy to tap by mistake. Here are the three places that push notifications are controlled: 1. Per camera in the cameras Settings \> Event Recording \> Send Push Notification. This can be controlled by the camera owner or shared user and will affect both. This does affect Smoke/CO Alarm push notifications. 2. Globally on an account basis by tapping the bell icon on the top right of the home screen, or using the switch in Account \> Notifications. This affects only the owners or shared users login account on all devices they have logged in to the Wyze app. 3. In the phone’s OS settings, which can enable or disable all notifications from any particular app. This applies to only that particular phone/tablet. (Note: this is not possible in some versions of Android.) You can think of the three notification control options as three concentric rings or gates. If the inner gate (level-1, per camera) is closed, no notifications get beyond that level. If the gate is open, then the notification can attempt to get past the next level (level-2, account), etc. ---
**Author:** ![markshark](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@markshark](https://forums.wyze.com/u/markshark)\ **Post date:** [March 1, 2019, 4:34am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/4 "2019-03-01T04:34:03Z")
Yep that was one of the first things I checked…but Thank you ---
**Author:** ![markshark](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@markshark](https://forums.wyze.com/u/markshark)\ **Post date:** [March 1, 2019, 4:37am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/5 "2019-03-01T04:37:00Z")
Thanks Loki the bell did have a slash thru it, I hadn’t noticed that, hopefully that works… ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 1, 2019, 11:38am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/6 "2019-03-01T11:38:14Z")
I’ve accidentally clicked that serval times just opening the app. 😏 ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [March 1, 2019, 3:59pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/7 "2019-03-01T15:59:59Z")
FYI, in the current beta, the bell icon has been moved to a location less likely to be accidentally tapped. ---
**Author:** ![Demonfire](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/demonfire/32/4376_2.png) [@Demonfire](https://forums.wyze.com/u/Demonfire)\ **Post date:** [March 1, 2019, 4:01pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/8 "2019-03-01T16:01:03Z")
I plan on getting another camera and downloading the beta very soon! I would like to become a beta tester. ---
**Author:** ![chrbradley](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chrbradley](https://forums.wyze.com/u/chrbradley)\ **Post date:** [July 12, 2019, 2:38pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/9 "2019-07-12T14:38:04Z")
I have an iPhone and an iPad. On the IPad notifications are working as expected. On the iPhone they are not working, I have updated the software on both. That makes it seem like Notifications (step 3) is not set up on iPhone but the settings are identical to what they are on the iPad. Any ideas on what might be the issue? ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [July 13, 2019, 12:53am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/10 "2019-07-13T00:53:21Z")
I would try deleting and reinstalling the app on the iPhone. ---
**Author:** ![chrbradley](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chrbradley](https://forums.wyze.com/u/chrbradley)\ **Post date:** [July 13, 2019, 4:38am UTC](https://forums.wyze.com/t/not-getting-notifications/20396/11 "2019-07-13T04:38:16Z")
Not sure why but that worked!! Thank you. ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [July 13, 2019, 1:06pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/12 "2019-07-13T13:06:28Z")
My guess would be a glitch in iOS that even though it appeared that notifications were enabled for the app, they were in fact not. Deleting the app and reinstalling clears out all of the app’s iOS settings which would overwrite such a glitch. ---
**Author:** ![chrbradley](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chrbradley](https://forums.wyze.com/u/chrbradley)\ **Post date:** [July 13, 2019, 4:25pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/13 "2019-07-13T16:25:39Z")
That makes sense. Thanks ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [August 11, 2019, 9:24pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/14 "2019-08-11T21:24:35Z")
Split this topic on August 11, 2019, 9:24pm UTC A post was split to a new topic: [Intermittent notifications](https://forums.wyze.com/t/intermittent-notifications/49939) ---
**Author:** ![fozzy220](https://avatars.discourse-cdn.com/v4/letter/f/a183cd/32.png) [@fozzy220](https://forums.wyze.com/u/fozzy220)\ **Post date:** [December 27, 2019, 9:57pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/15 "2019-12-27T21:57:16Z")
My notifications stop recently Worked for months and just stopped ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [December 27, 2019, 10:27pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/16 "2019-12-27T22:27:02Z")
Hi, @fozzy220. Welcome to the community! Sorry to hear about your notifications not working. What app version are you using Beta or Production? Have you double checked all of your settings? Sometimes it’s easy to accidentally tap the bell icon at the top of the app. Make sure it doesn’t have a slash through it. 🙂 ![IMG_1577484784029~2.PNG](https://us1.discourse-cdn.com/wyze/original/2X/d/dc0ab049f40e404d3ab29400080e347e95fde5c4.jpeg) > **[Wyze App Notifications](https://support.wyze.com/hc/en-us/articles/360033251732-Notifications)** > > A Push Notification is a message that pops up on your phone. The Wyze app uses this to keep you in the know when an Event is triggered by your Wyze Cam or Wyze Sense. > >  With the Wyze app you can gl... ---
**Author:** ![fozzy220](https://avatars.discourse-cdn.com/v4/letter/f/a183cd/32.png) [@fozzy220](https://forums.wyze.com/u/fozzy220)\ **Post date:** [December 27, 2019, 10:41pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/17 "2019-12-27T22:41:58Z")
No the bell is fine. I checked all the settings 2 of 5 are working fine. 1 never worked and the other one hmjust stop wow ---
**Author:** ![StopICU33](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/stopicu33/32/121370_2.png) [@StopICU33](https://forums.wyze.com/u/StopICU33)\ **Post date:** [December 27, 2019, 10:59pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/18 "2019-12-27T22:59:00Z")
If you haven’t tried uninstalling/reinstalling the app that might be worth a try. If this doesn’t help, I would recommend contacting Wyze Support and start a [**Support Ticket**](https://support.wyzecam.com/hc/en-us/requests/new). ---
**Author:** ![fozzy220](https://avatars.discourse-cdn.com/v4/letter/f/a183cd/32.png) [@fozzy220](https://forums.wyze.com/u/fozzy220)\ **Post date:** [December 28, 2019, 9:27pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/19 "2019-12-28T21:27:40Z")
Thanks will try uninstalling and reinstalling ---
**Author:** ![dubosechuck](https://avatars.discourse-cdn.com/v4/letter/d/7feea3/32.png) [@dubosechuck](https://forums.wyze.com/u/dubosechuck)\ **Post date:** [January 18, 2020, 6:07pm UTC](https://forums.wyze.com/t/not-getting-notifications/20396/20 "2020-01-18T18:07:40Z")
Loki, I have chosen to receive notifications, but don’t get any. What are the notification options? Text or Email? I can find a option to choose. Thanks, Chuck [Next page](https://forums.wyze.com/t/not-getting-notifications/20396.md?page=2)