I have a Wyze cam Pan, and I’m not getting event notifications unless I do a restart. This has been happening for about 4 months now. I stop getting notifications, then I restart the device, and then it begins giving event notifications for a few days. Then eventually it stops. When I stop getting event notifications the camera still works and I can still connect and see the live feed . Why is this happening? Not very reliable.
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What do you mean by restart?
There’s a Restart Device button in Camera Settings.
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OK that’s all you’ve done. There’s lots of troubleshooting that you can do. I would start here. https://support.wyzecam.com/hc/en-us/categories/360000761672-Wyze-Cam-v1-v2-Pan
If you can’t get it to work then I would start a support ticket and get tech involved to see if they can get it figured out.
Just a simple unplugging and waiting 10 minutes and plugging it back in my work. I know it sounds simple but with electronics unplugging them and then plug them back in does wonders. You can also completely delete the camera out of the app and re-add it and see if that works. And like I said we are troubleshooting page and go through all of the troubleshooting tips they give you. And if that doesn’t work start a support ticket
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Regardless START A SUPPORT REQUEST. I often takes a long time to get support and this is definitely a major issue, I run six to seven cams about 900 miles from my location and
is NOT a viable solution.
Recently I’ve had a cam drop “offline” for several days, but the site gets occasional power outages and it came back on line by itself after about two weeks.
Not viable for you but for him it may be. And even tech experts will tell you unplugging and plugging back in fixes more issues than many would think And it hurts absolutely nothing.
I told him several times to start a support ticket but I believe in trying to fix it yourself 1st. He’d not done any real troubleshooting. I referred him to the support page and THEN submit a support ticket and I stand by that. My very limited experience with support they got back to me within 24hrs. Why have support pages if we’re not going to use them BEFORE we bog down the support staff with easy fixes.
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I’ve tested unplugging and replugging back in, and it does not solve the problem. I am still not getting notifications after a couple of days. It also shows no events in the Events section of the app. When I restart the device, notifications will resume, but only for a few days.
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Then start a support ticket
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I did. About a month ago. No response.
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@smashkirk Do you have your support ticket number?
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How did you submit the support request? Do you have the beta app installed? You won’t receive a response from support if you submit it through the beta. Those go directly to the devs.
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I’m also having this issue. Unplugging didn’t help, restarting the modem didn’t help. There doesn’t seem to be a specific time period that it works, just one day I notice that I don’t have notifications coming and reset the cameras. Once I reset the cameras in the app they start giving notifications again, it’s very odd.
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I’ve had this issue also. Was getting notifications then it just stops. I can still live stream the camera but the alerts have stopped.
The only thing that i had changed was the detection zone size. My camera covered a large area and i was trying to eliminate false triggers so i had decreased the detection area. It was around this time that i noticed that the alerts stopped.
So now i have set the detection zone to off and reset the camera and now alerts are working again, (now i get lots of alerts with trees moving around) I will try to update my future findings.
If anyone has any other ideas on detection area i would like to hear them.
Thanks
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If your detection zone is small, it will reduce notifications. Also check your detection sensitivity ins’t too low as well. Do some tests. You should always get a notification if your notifications are on and you move something within your detection zone. Mine works. For a few days, then it stops and I have to restart the camera. Same as Larch’s comment, I can still see live feed, but no notifications.
I haven’t had the time to go through it with tech support yet. I’m not very motivated though because once they tell me to restart the device, it will work and they will assume they have fixed it.
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Have the same issue. Reboot camera and it will send notifications for a few hours, then stop. Reboot again, will resume for a few hours, then stop. Already adjusted the detection zone, sensitivity, deleted camera completely and reinstalled, and used a different cell phone with notifications turned on both to do all of the above again. Just seems like defective cameras or software bug at this point.
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Something I just noticed. When I open the app and try to look at settings, all the categories open promptly, except notifications. It lags for like 2 minutes before it will open.
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Same issue, sends notifications for some hours, then I have to reboot and sends notifications for few hours.
This has been happening for 2 months or more.
This happens to two of my cameras: Wyze Cam V2 and Wyze Cam Pan.
Clicking in the reboot button in the app does not fix the issue. I have to physically disconnect the power from the wall, wait a minute and plug it back.
Sounds like a common problem, it would be nice if you could escalate this to the engineering teams.
I had this same issue. Had to replace my SD cards to the 32Gb Sandisk brand. Not issues since the change 3+ months ago.