# No Response To Ticket

**URL:** <https://forums.wyze.com/t/no-response-to-ticket/18017>\
**Category:** Cameras\
**Tags:** support\
**Created:** [February 9, 2019, 6:32pm UTC](https://forums.wyze.com/t/no-response-to-ticket/18017 "2019-02-09T18:32:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kyle](https://avatars.discourse-cdn.com/v4/letter/k/848f3c/32.png) [@Kyle](https://forums.wyze.com/u/Kyle)\
**Post date:** [February 9, 2019, 6:32pm UTC](https://forums.wyze.com/t/no-response-to-ticket/18017/1 "2019-02-09T18:32:24Z")

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It’s been a week and to the best of my knowledge zero response to a warranty support ticket. Is Wyze willing to help, or should we just return to Amazon with an appropriate review?

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**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [February 9, 2019, 7:34pm UTC](https://forums.wyze.com/t/no-response-to-ticket/18017/2 "2019-02-09T19:34:39Z")

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Can you provide the support ticket number? I can try to have someone from Wyze respond.

I think the response time has been running somewhere around 5 business days, but they’ve had some bad weather in Seattle the last week or so which I’m sure has slowed things down.

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**Author:** ![Kyle](https://avatars.discourse-cdn.com/v4/letter/k/848f3c/32.png) [@Kyle](https://forums.wyze.com/u/Kyle)\
**Post date:** [February 9, 2019, 9:53pm UTC](https://forums.wyze.com/t/no-response-to-ticket/18017/3 "2019-02-09T21:53:23Z")

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Wyze Ticket 171845. 3 of 4 cameras purchased are amazing. One has to be rebooted multiple times per day to remain accessible. I need either help getting it reliable or swapped out.

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**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [February 9, 2019, 11:08pm UTC](https://forums.wyze.com/t/no-response-to-ticket/18017/4 "2019-02-09T23:08:39Z")

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Did you try to swap one of the good cameras to where the bad one is in case it’s location dependent?

Here’s the connectivity troubleshooting guide:

[https://support.wyzecam.com/hc/en-us/articles/360012903431-Connectivity-issues](https://support.wyzecam.com/hc/en-us/articles/360012903431-Connectivity-issues)

I’ve sent your ticket number over to Wyze. Hopefully it will get some action. I wouldn’t expect anything until at least Monday though.