# No response from customer service. Still exist? **URL:** \ **Category:** Watercooler\ **Created:** [December 24, 2024, 8:57pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291 "2024-12-24T20:57:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![ericfailing](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ericfailing](https://forums.wyze.com/u/ericfailing)\ **Post date:** [December 24, 2024, 8:57pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/1 "2024-12-24T20:57:48Z")
I have used Wyze for years. Customer service has always been terrible. However lately, they won’t even respond. Second hub went bad. I’m still waiting for a response ONE month later. Yesterday, door bell/camera stopped working. Over 24 hours later NO RESPONSE. I’m throwing 5 cameras and multiple sensors into the garbage and switching to Ring. I shouldn’t have to beg a security company to help when their subpar products leave me at risk. Very sad. I had high hopes for this company. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 26, 2024, 4:10am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/2 "2024-12-26T04:10:00Z")
Welcome to the Forum, @ericfailing! 👋 How have you attempted to [contact Wyze Support](https://support.wyze.com/hc/en-us/articles/21740817776923-How-do-I-contact-Wyze-Support)? Although they haven’t always provided solutions to my problems or direct answers to all of my questions, I’ve typically received prompt responses via e-mail whenever I’ve initiated tickets with Support. ---
**Author:** ![ericfailing](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ericfailing](https://forums.wyze.com/u/ericfailing)\ **Post date:** [December 26, 2024, 7:43am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/3 "2024-12-26T07:43:00Z")
Yes. That’s honestly my problem. I’ve contacted support and received NO response. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 26, 2024, 3:10pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/4 "2024-12-26T15:10:16Z")
I don’t understand the “Yes.” I didn’t ask _ **if** _ you’ve attempted to contact Support; I asked _ **how** _ you’ve attempted to contact Support. > **This is how I prefer to submit tickets (you can click/tap to expand this):** > > 1. Visit the Help Center: [https://go.wyze.com/help](https://go.wyze.com/help)\[1\] > 2. Click into the “AI-powered search” box in the middle of the page and enter `create ticket`. > 3. Click Yes, that is correct. > 4. ☝ Repeat Step #3. (🤬 UGH! 🙄) > 5. Click No, I do not like chatbots. > 6. Click This is about a product.\* > 7. Click Other.\* > 8. Click Create Ticket > 9. Enter your contact details and a brief issue description (include a [Log ID](https://support.wyze.com/hc/en-us/articles/360033507872) if you have one) and click Submit. > > _      **\*** Make your own appropriate/relevant choices here.\[2\]_ > > It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want. ☝ I’ve tended to get timely responses by doing that. * * * 1. This might be a good one to bookmark. 2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ---
**Author:** ![ericfailing](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ericfailing](https://forums.wyze.com/u/ericfailing)\ **Post date:** [December 26, 2024, 4:43pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/5 "2024-12-26T16:43:49Z")
I contacted them through the contact support section of their app. If they can’t support me through the very means the offer the support then I’m done with them. A customer shouldn’t have to wade through varies ways to contact support to find the path the company best responds to. I’ve been leading customer support for carious companies for decades. There is N0 excuse. Anyplace I worked would have seen heads of departments fired by now. Thank you for trying to help. Too bad they don’t hire someone like you. ---
**Author:** ![ssummerlin](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ssummerlin/32/106815_2.png) [@ssummerlin](https://forums.wyze.com/u/ssummerlin)\ **Post date:** [December 26, 2024, 4:47pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/6 "2024-12-26T16:47:49Z")
> [@ericfailing](#): > > I have used Wyze for years. Wow. I guess those years were trouble-free since you joined a day ago. That’s great. Welcome to the forum. ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 26, 2024, 5:32pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/7 "2024-12-26T17:32:04Z")
> [@ericfailing](#): > > I contacted them through the contact support section of their app. I’m still unclear about exactly how you attempted to contact Wyze Support, though. What did you do in the app? If you navigated in the app to ** Account ➜ Help Center** , then that should open their Support site in a Web browser and allow you to submit a ticket as I outlined above. If instead you navigated to ** Account ➜ Submit a Log** , then [that _alone_ will not result in a reply from Support](https://forums.wyze.com/t/friendly-reminder-about-logs/313186): You must take the additional step of following that up with a ticket. If that’s what you did (just submit a log), then that should’ve resulted in an automated e-mail message to you that included the Log ID and advised you to open a ticket. It doesn’t seem like the most efficient system, and I’m not defending it. It frustrates me, too. I’m just telling you that’s the way it currently works. If you did something else, then details about the steps you took would be helpful. > [@ericfailing](#): > > Thank you for trying to help. Too bad they don’t hire someone like you. You’re welcome, and thank you for the kind words. I could use a job. 😉 ---
**Author:** ![ericfailing](https://avatars.discourse-cdn.com/v4/letter/e/c77e96/32.png) [@ericfailing](https://forums.wyze.com/u/ericfailing)\ **Post date:** [December 26, 2024, 11:11pm UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/8 "2024-12-26T23:11:24Z")
You are persistent. I’ll give you that. Honestly, that is EXACTLY the customer service trait I promote. More importantly, that is what our society needs. YOU. I will never do business with Wyze again yet you keep trying. East coast or West? Or are you across the “ Pond” ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 27, 2024, 12:12am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/9 "2024-12-27T00:12:05Z")
> [@ericfailing](#): > > You are persistent. I believe the word you’re seeking is “stubborn”. 😁 I just like seeing problems arrive at a successful solution. > [@ericfailing](#): > > East coast or West? Or are you across the “ Pond” None of the above. 🤷‍♂️ ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [December 27, 2024, 12:26am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/10 "2024-12-27T00:26:29Z")
WYZE E at Customer support is a piece of 💩 ![image](https://us1.discourse-cdn.com/wyze/original/3X/0/b/0b7ee82ebbe6f45cdc574aea7ad3654450ab44b0.png) ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 27, 2024, 12:31am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/11 "2024-12-27T00:31:24Z")
That’s one of the reasons my ticketing steps include 🤬. 😁 ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [December 27, 2024, 12:32am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/12 "2024-12-27T00:32:10Z")
![Screenshot (914)](https://us1.discourse-cdn.com/wyze/original/3X/d/c/dc10111c9378541c2a4427e2356780e3b227a303.png) ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 27, 2024, 12:34am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/13 "2024-12-27T00:34:25Z")
Frustrating, I know. The initial “Wyze Wizard” e-mail response for several months now has been from the robot, usually suggesting all of the troubleshooting steps I’ve already performed. 🙄 Replying to that one usually gets me a somewhat-competent human. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [December 27, 2024, 12:49am UTC](https://forums.wyze.com/t/no-response-from-customer-service-still-exist/319291/14 "2024-12-27T00:49:27Z")
WYZE-E is not quite annoying as companies with automated answering services yet. I hate talking to a machine, I keep pressing the Zero button on the phone about 15 times until I get transferred to a human. 😆 😆