# No one can view their cams **URL:** \ **Category:** Cameras\ **Tags:** android-and-ios\ **Created:** [October 21, 2020, 11:45pm UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678 "2020-10-21T23:45:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FriendofFeralCats](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/friendofferalcats/32/12016_2.png) [@FriendofFeralCats](https://forums.wyze.com/u/FriendofFeralCats)\ **Post date:** [October 21, 2020, 11:45pm UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/1 "2020-10-21T23:45:36Z")
@WyzeLi No one can view their cams. The apps show them as being removed from our accounts. Please fix. Thank you. ---
**Author:** ![sirdigitalknight](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@sirdigitalknight](https://forums.wyze.com/u/sirdigitalknight)\ **Post date:** [October 21, 2020, 11:57pm UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/2 "2020-10-21T23:57:49Z")
Yes, all my devices, cams and switches have vanished! What is going on??? ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [October 21, 2020, 11:58pm UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/3 "2020-10-21T23:58:18Z")
. . and @FriendofFeralCats > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > 10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day.10:38 AM PT  - We are... ---
**Author:** ![sirdigitalknight](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@sirdigitalknight](https://forums.wyze.com/u/sirdigitalknight)\ **Post date:** [October 22, 2020, 12:00am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/4 "2020-10-22T00:00:46Z")
" **10/21/20 4:40 PM PT** - We are looking into an issue that is preventing Wyze devices from being visible in the Wyze app. This may also be impacting integration success such as with IFTTT. We’ll update with more information when we have it." Wow! First time I have ever seen this happen since owning my Wyze cameras ---
**Author:** ![Skolvikings](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/skolvikings/32/9370_2.png) [@Skolvikings](https://forums.wyze.com/u/Skolvikings)\ **Post date:** [October 22, 2020, 12:01am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/5 "2020-10-22T00:01:42Z")
I’m having the issue. Cant turn on my lights. ---
**Author:** ![Simple](https://avatars.discourse-cdn.com/v4/letter/s/e36b37/32.png) [@Simple](https://forums.wyze.com/u/Simple)\ **Post date:** [October 22, 2020, 12:01am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/6 "2020-10-22T00:01:43Z")
Still normal in IOS Beta…everything is still there and operational ---
**Author:** ![sirdigitalknight](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@sirdigitalknight](https://forums.wyze.com/u/sirdigitalknight)\ **Post date:** [October 22, 2020, 12:02am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/7 "2020-10-22T00:02:10Z")
Mine just came back up in my app ---
**Author:** ![FriendofFeralCats](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/friendofferalcats/32/12016_2.png) [@FriendofFeralCats](https://forums.wyze.com/u/FriendofFeralCats)\ **Post date:** [October 22, 2020, 12:02am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/8 "2020-10-22T00:02:23Z")
Back up for me. But to let you know it was NOT the update. I haven’t updated cams or app in well over a month and had this issue. Just for further troubleshooting ---
**Author:** ![Skolvikings](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/skolvikings/32/9370_2.png) [@Skolvikings](https://forums.wyze.com/u/Skolvikings)\ **Post date:** [October 22, 2020, 12:04am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/9 "2020-10-22T00:04:10Z")
I still cannot see any of my cameras or light bulbs in the app. ---
**Author:** ![FriendofFeralCats](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/friendofferalcats/32/12016_2.png) [@FriendofFeralCats](https://forums.wyze.com/u/FriendofFeralCats)\ **Post date:** [October 22, 2020, 12:05am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/10 "2020-10-22T00:05:03Z")
Refresh and try again. I just turned off one of my bulbs to test it ---
**Author:** ![dwl25](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@dwl25](https://forums.wyze.com/u/dwl25)\ **Post date:** [October 22, 2020, 12:07am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/11 "2020-10-22T00:07:14Z")
Yes. Me too. Can’t see anyone my wyze products. ---
**Author:** ![dwl25](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@dwl25](https://forums.wyze.com/u/dwl25)\ **Post date:** [October 22, 2020, 12:08am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/12 "2020-10-22T00:08:34Z")
Nope. Mine are down at 7:07pm central time. Hopefully fixed soon. ---
**Author:** ![dwl25](https://avatars.discourse-cdn.com/v4/letter/d/f0a364/32.png) [@dwl25](https://forums.wyze.com/u/dwl25)\ **Post date:** [October 22, 2020, 12:10am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/13 "2020-10-22T00:10:23Z")
Just as I posted they apparently came back on line. Yea. ---
**Author:** ![FriendofFeralCats](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/friendofferalcats/32/12016_2.png) [@FriendofFeralCats](https://forums.wyze.com/u/FriendofFeralCats)\ **Post date:** [October 22, 2020, 12:11am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/14 "2020-10-22T00:11:38Z")
According to Facebook the connection is intermittent. I suppose that’s to be expected while they’re fixing it. And if you need to keep tabs on a cam do not exit that cam for anything. My two cams that I had open and watching never lost connection. It was the one app on spare phone that lost connection when I went to look at events ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [October 22, 2020, 12:44am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/15 "2020-10-22T00:44:27Z")
> [@RESOLVED Service Advisory: Wyze devices missing from the app and login difficulties - 10/21/20](https://forums.wyze.com/t/service-advisory-wyze-devices-missing-from-the-app-and-login-difficulties-10-21-20/137679): > > UPDATE 10/21/20 9:00 PM PT - The token and app issues have now been resolved. If you are still having difficulty with not being able to log in or see your devices in the Wyze app, please contact [Wyze Customer Support](https://support.wyzecam.com/hc/en-us/requests/new). UPDATE 10/21/20 5:44 PM PT - Some people’s devices are becoming visible and then disappearing again. We’re still not done resolving this and are working to get this stable for everyone as soon as possible. UPDATE 10/21/20 5:21 PM PT - We found a problem with token validation and… ---
**Author:** ![navarrg55](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@navarrg55](https://forums.wyze.com/u/navarrg55)\ **Post date:** [October 22, 2020, 1:53am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/16 "2020-10-22T01:53:36Z")
Still can’t see any of my devices on the android app. ---
**Author:** ![navarrg55](https://avatars.discourse-cdn.com/v4/letter/n/4491bb/32.png) [@navarrg55](https://forums.wyze.com/u/navarrg55)\ **Post date:** [October 22, 2020, 1:56am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/17 "2020-10-22T01:56:07Z")
Same here. can’t see my cameras or scale. ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [October 22, 2020, 1:59am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/18 "2020-10-22T01:59:32Z")
Some are still reporting intermittent operation. Try powering cycling the phone. ---
**Author:** ![kohli290866](https://avatars.discourse-cdn.com/v4/letter/k/4491bb/32.png) [@kohli290866](https://forums.wyze.com/u/kohli290866)\ **Post date:** [October 22, 2020, 2:13am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/19 "2020-10-22T02:13:15Z")
I cannot see my devices in my app … What is going on? I see the last status mentioning issue is resolved 2 hrs ago. ---
**Author:** ![kohli290866](https://avatars.discourse-cdn.com/v4/letter/k/4491bb/32.png) [@kohli290866](https://forums.wyze.com/u/kohli290866)\ **Post date:** [October 22, 2020, 2:14am UTC](https://forums.wyze.com/t/no-one-can-view-their-cams/137678/20 "2020-10-22T02:14:01Z")
I already did it twice … still cannot see any of my devices. [Next page](https://forums.wyze.com/t/no-one-can-view-their-cams/137678.md?page=2)