# No cloud or SD recording for over 24hrs **URL:** \ **Category:** Cameras\ **Tags:** android-and-ios\ **Created:** [November 15, 2020, 6:58pm UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526 "2020-11-15T18:58:15Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Ospreys](https://avatars.discourse-cdn.com/v4/letter/o/e495f1/32.png) [@Ospreys](https://forums.wyze.com/u/Ospreys)\ **Post date:** [November 15, 2020, 6:58pm UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/1 "2020-11-15T18:58:15Z")
Anyone having issues with their wyze cams or pan cams not recording any motion on cloud app or SD? Do I need to wait a week for Wyze to respond, or has anyone had this issue? ---
**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\ **Post date:** [November 15, 2020, 9:28pm UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/2 "2020-11-15T21:28:30Z")
I just checked a half dozen of mine (both V2 and Pan), and all are recording to the SD card and I can play that back from the App. Additionally, there are cloud events present and I can play them back as well. How do you have your cameras set for recording and events? ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [November 16, 2020, 12:03am UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/3 "2020-11-16T00:03:48Z")
There was an outage yesterday. Try rebooting? > [@Service Advisory 11/14/20: Difficulty logging into the Wyze app and integrations not working](https://forums.wyze.com/t/service-advisory-11-14-20-difficulty-logging-into-the-wyze-app-and-integrations-not-working/142240): > > 11/14/20 9:48 PM PT - Our metrics are looking good and we’ve worked our way through the backlog of status updates and notifications. We appreciate your patience through this process. If you are still having trouble with your Wyze devices or app, please contact [Wyze Customer Support](https://support.wyzecam.com/hc/en-us/requests/new). 8:24 PM PT - Working through the backlog of device events from during the outage has taken some more time than initially expected. We now estimate that this will be concluded in about half an hour. In the meantime, … ---
**Author:** ![Ospreys](https://avatars.discourse-cdn.com/v4/letter/o/e495f1/32.png) [@Ospreys](https://forums.wyze.com/u/Ospreys)\ **Post date:** [November 16, 2020, 12:08am UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/4 "2020-11-16T00:08:03Z")
Thanks. I rebooted. No luck. No they won’t even connect to my app. I know their on my network cause I’ve scanned if. Just insane. Im at a loss ---
**Author:** ![Ospreys](https://avatars.discourse-cdn.com/v4/letter/o/e495f1/32.png) [@Ospreys](https://forums.wyze.com/u/Ospreys)\ **Post date:** [November 16, 2020, 12:10am UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/5 "2020-11-16T00:10:21Z")
I have Cam Plus on both. I have the SD set to record full time. And the cloud to record all events. And to notify me of people. When I go in, there are no events to view besides stuff from this week. I rebooted and now they won’t even show up in my app (device error 90) but I can see them connected on my wifi network built specifically for them. ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [November 16, 2020, 2:06am UTC](https://forums.wyze.com/t/no-cloud-or-sd-recording-for-over-24hrs/142526/6 "2020-11-16T02:06:37Z")
Welcome to the Wyze community @Ospreys! Please try: Forcing close of the Wyze app and reopening it. Rebooting your phone. Power cycling. [https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwjYDIfTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiXmh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzExMjg3OTItSG93LXRvLXBvd2VyLWN5Y2xlLXRoZS1jYW1lcmEtBjsHVDoOc2VhcmNoX2lkSSIpYzUzOWZkMDktMjY3NC00ODNiLTk2OTItNzU1YTAyZDQ0M2I5BjsHRjoJcmFua2kH--680d6775227b78238bc8de3be16f34d343e1ac50](https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwjYDIfTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiXmh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzExMjg3OTItSG93LXRvLXBvd2VyLWN5Y2xlLXRoZS1jYW1lcmEtBjsHVDoOc2VhcmNoX2lkSSIpYzUzOWZkMDktMjY3NC00ODNiLTk2OTItNzU1YTAyZDQ0M2I5BjsHRjoJcmFua2kH--680d6775227b78238bc8de3be16f34d343e1ac50) If all fails, try a factory reset.(try this on one camera first in case it doesn’t help) [https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwhfeozTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkib2h0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzE0ODQ1MTEtSG93LXRvLWZhY3RvcnktcmVzZXQteW91ci1XeXplLUNhbS12MS12Mi1vci1QYW4GOwdUOg5zZWFyY2hfaWRJIilmNmQ2NmNlYy0zMmQ3LTRkNGUtOTBiMS02YTM2ZWQ0NDdhYTkGOwdGOglyYW5raQs%3D--f9a90e05c4152dc6372f594cb880ecdfec8d2764](https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwhfeozTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkib2h0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzE0ODQ1MTEtSG93LXRvLWZhY3RvcnktcmVzZXQteW91ci1XeXplLUNhbS12MS12Mi1vci1QYW4GOwdUOg5zZWFyY2hfaWRJIilmNmQ2NmNlYy0zMmQ3LTRkNGUtOTBiMS02YTM2ZWQ0NDdhYTkGOwdGOglyYW5raQs%3D--f9a90e05c4152dc6372f594cb880ecdfec8d2764)