No audio on downloaded clips

When I watch recorded clips in the app I have audio… When I download to my Samsung note 20 ultra it shows no audio available… How do I download with audio? @WyzeGwendolyn I believe you provided assistance with this before? My firmware is up to date, I logged out/in, and cleared my cache. Please help!

Did you check the setting Advanced Settings > Record Sound on that specific camera?

Yes all of those settings are on. In the app all clips have the audio recorded just not once I download it to my phone gallery.

Can you transfer it to a PC? If it works with VLC Player, it might be other devices don’t have the proper audio CODEC.

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