# Newley purchased v3 camera thinks 4.36.3.19 is latest firmware **URL:** \ **Category:** Cameras\ **Tags:** cam-v3\ **Created:** [August 19, 2022, 2:56pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202 "2022-08-19T14:56:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mark-d-edwardsicloud](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@mark-d-edwardsicloud](https://forums.wyze.com/u/mark-d-edwardsicloud)\ **Post date:** [August 19, 2022, 2:56pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/1 "2022-08-19T14:56:06Z")
I just bought another v3 for my house from Home Depot. The firmware was out of date when I installed it which isn’t a surprise, but then It only upgraded to 4.36.3.19 and now says it’s “up to date”. All my others are on 4.36.9.139. Is the only solution to download and use an SD Card to get it more up to date ? ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [August 19, 2022, 3:28pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/2 "2022-08-19T15:28:40Z")
You shouldn’t have to flash the firmware. It may need to step through a couple of FW versions to get to where it needs to be. Have you tried doing a power cycle on the V3 and checking the FW update again? Another option is the clear the app cache, log out, force stop app, then log back in to force the app to load up to new date info from the servers. ---
**Author:** ![SeaTowner](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@SeaTowner](https://forums.wyze.com/u/SeaTowner)\ **Post date:** [August 19, 2022, 4:08pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/3 "2022-08-19T16:08:43Z")
I am having the same issue as you and posted my firmware problem screenshots in a forum post just a few mins earlier than you today. > [@Unable to update firmware (stuck on old version)](https://forums.wyze.com/t/unable-to-update-firmware-stuck-on-old-version/239206): > > I tried to update the firmware on multiple existing cameras and a new camera I just added. It stops at firmware 4.36.3.19 and then says I am up to date when I attempt to update to newer firmware, but obviously there are newer versions. I never had this issue before as firmware updates would pop up or I could go in and manually update the firmware. This issue began just recently. Tried updating in account tab, individual camera tabs, and have the latest Wyze app installed on Android. See atta… ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [August 19, 2022, 5:36pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/4 "2022-08-19T17:36:42Z")
Hi, we did find a small issue that block it. Now it is fixed and please see if your new v3 can be upgraded to 9.139 firmware. Thanks! ---
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [August 19, 2022, 5:44pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/5 "2022-08-19T17:44:24Z")
Thanks for the quick action and response Desmond! ---
**Author:** ![mark-d-edwardsicloud](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@mark-d-edwardsicloud](https://forums.wyze.com/u/mark-d-edwardsicloud)\ **Post date:** [August 19, 2022, 5:56pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/6 "2022-08-19T17:56:45Z")
Thank you Desmond !! That seems to have done the trick. ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 8:43pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/7 "2022-11-04T20:43:23Z")
Is there a solution for this these days? I have four cameras that I just bought that are like this. Others are on the more recent firmware, but I have four on the same version of this post. I’ve tried power cycling them quite a few times at this point. ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [November 4, 2022, 9:10pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/8 "2022-11-04T21:10:10Z")
Hi Risshuu, what firmware versions you currently have for your cameras? ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 9:10pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/9 "2022-11-04T21:10:54Z")
4.36.3.19 ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 9:12pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/10 "2022-11-04T21:12:12Z")
it looks like I may have two stuck on 4.36.6.39 as well ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [November 4, 2022, 9:31pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/11 "2022-11-04T21:31:05Z")
And on these four cameras you do not see pop out to ask you upgrade? ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 9:38pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/12 "2022-11-04T21:38:52Z")
I do not. I upgraded them twice to the version they are on right now. I have tried power cycling them a few times and i haven’t seen any way to update through firmware update or even just going to the cameras. ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [November 4, 2022, 10:23pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/13 "2022-11-04T22:23:50Z")
So two cameras are on 4.36.3.19 and two are on 4.36.6.39 right? ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 10:24pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/14 "2022-11-04T22:24:27Z")
Four cameras are on 4.36.3.19 and two are on 4.36.6.39. ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [November 4, 2022, 10:59pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/15 "2022-11-04T22:59:24Z")
Could you please help me submit one device log for each camera? Are you currently in any beta program? ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 11:19pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/16 "2022-11-04T23:19:50Z")
No beta programs. How do I submit the log / what do I select? ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 11:29pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/17 "2022-11-04T23:29:58Z")
Looks like I see the update for all of them now. Just trying that for now. We’ll see how it goes. ---
**Author:** ![WyzeDesmond](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzedesmond/32/58913_2.png) [@WyzeDesmond](https://forums.wyze.com/u/WyzeDesmond)\ **Post date:** [November 4, 2022, 11:31pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/18 "2022-11-04T23:31:26Z")
Yes we just made one update on our end. Thanks for letting us know this. ---
**Author:** ![Risshuu](https://avatars.discourse-cdn.com/v4/letter/r/85f322/32.png) [@Risshuu](https://forums.wyze.com/u/Risshuu)\ **Post date:** [November 4, 2022, 11:42pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/19 "2022-11-04T23:42:02Z")
Looks like they are all up-to-date. Thanks! ---
**Author:** ![flyeaglesfly04](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@flyeaglesfly04](https://forums.wyze.com/u/flyeaglesfly04)\ **Post date:** [December 16, 2022, 6:07pm UTC](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202/20 "2022-12-16T18:07:47Z")
I’m experiencing the same issue with 4 of my cameras i recently purchased from home depot. I just submitted a device log for each of my cameras. [Next page](https://forums.wyze.com/t/newley-purchased-v3-camera-thinks-4-36-3-19-is-latest-firmware/239202.md?page=2)