New Wyzecam Pan paired, forced firmware update, which failed; now can’t connect

Got a new Wyzecam Pan, to add to an existing set of regular v2 cams.

Pairing with the iOS app worked fine.

The app then prompted to update the firmware, so I did so, but this ran for several minutes and then said “firmware update failed”.

Couldn’t get the iOS app to “see” the device at this point, so I did a factory reset on the camera, then tried to re-pair it. Now, it won’t re-pair: I can enter the network credentials, get the QR code, the camera scans it, but then after “QR code scanned”, nothing else happens and the iOS app gives up.

Some of the forum posts seem to mention error code 90, but I’m not seeing an error code anywhere.

I tried the June 6 instructions to flash the firmware, but this doesn’t appear to work — the file was downloaded and renamed to demo.bin, then copied to the root level of the SD card, but the “Hold the setup button, plug in your USB cable, keep holding the setup button for 3-6 seconds” button doesn’t seem to work (and it doesn’t help that the turntable-foot spins around at boot time, making it really awkward to try to keep the setup button held down).

The camera itself does appear to be working otherwise — specifically, even though the camera isn’t on the network, the SD card starts getting MP4 recordings of the room.

I’m not sure what else needs to be done to get this thing working on the network with the current firmware. Am I missing a step? Any help would be appreciated.

The instructions you linked are for the V2. The Pan is different. See this:


Sorry, I may have pasted the wrong link — I’ve read through several pages on the Forum by now — but the instructions in the post you’ve linked are as far as I can tell the same as what I was doing:

1. Download a specific version of firmware, unzip it, put it on root directory of your SD card and rename it to ‘demo.bin’ 2. Power off your camera, insert your SD card 3. Hold the setup button, plug in your USB cable, keep holding the setup button for 3-6 seconds 4. Once the light is solid blue, release the button and wait for 3-4 minutes. The camera will reboot and change light status during this time. 5. After it is done, your camera should be functioning with original setup. No need to re-setup your camera!
That’s what I’ve done — I put the ‘demo.bin’ file on the root of the SD card, put the card in the camera, then plugged in the camera while holding down the setup button. The camera turns on, the base starts rotating (and trying to push my finger off the setup button), but the LED never goes solid blue, so from step #4 on, I can’t reproduce the steps in the instructions.

And I’ve tried several times but get the same result each time; I’m reasonably sure I’m not letting go of the setup button.

Maybe is the wrong firmware for the Pan model, and the results would be different for a different firmware release?

I’ve tried repeating the steps from the above instructions, but still can’t come up with a sequence of actions that gets to a blue LED.

Holding down the setup button while plugging in the camera, I seem to always get a solid yellow/amber LED, then either [a] a couple of mechanical click sounds followed by the LED flashing at I dunno maybe 2Hz rate or something (factory reset mode), or [b] the camera plays the “ready to connect” audio recording (re-pair mode).

If the latter happens, I can use the iOS app to show the camera the QR code, which does trigger the “QR code scanned” recording, but then the pairing process seems to time out without anything else happening on the camera, and the iOS app eventually just says “setup failed”.

I’ve tried a bunch of different Forum & Support site articles at this point, none of which seem to show the trick to get past this and get the firmware update to take:

That last one “worked” — I got a ~1.2MB text file, which I’m taking a look at now, but it’s being slow (due to unrelated technical difficulties on my end).

The Wyze Cam Pan Firmware page says that from 11 July 2018 is the current release, so I downloaded it and tried again, but I’m getting the same results as I was with the firmware, so I don’t think the firmware version is the problem.

The previous listed releases were & I’ve now tried all three versions, and the behavior is the same for all of them. The camera doesn’t seem to be getting as far as looking for the demo.bin file on the SD card.

Any other ideas?

Gah, apparently the 53rd time is the charm.

No idea what I did differently this time, but I went through the wifi pairing process again with the iOS app, and this time it worked.

(I’ve tried literally dozens of times at this point, so I can’t really account for why it’s finally cooperating, but there it is.)

As of this writing, the firmware update just applied, successfully, and the camera now appears to be working, the robotics are controllable, etc.

Case closed, I guess?