# New Pan camera - never hear "Ready to Connect" - Help!

**URL:** <https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255>\
**Category:** Power & Lighting\
**Tags:** support\
**Created:** [September 26, 2018, 5:07am UTC](https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255 "2018-09-26T05:07:09Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![kringwagner](https://avatars.discourse-cdn.com/v4/letter/k/d2c977/32.png) [@kringwagner](https://forums.wyze.com/u/kringwagner)\
**Post date:** [September 26, 2018, 5:07am UTC](https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255/1 "2018-09-26T05:07:09Z")

</div>

My yellow light flashes and then stays on. When I push the button to hear “ready to connect” I never get that prompt. What else can I try?

&nbsp;

---

<div class="post-metadata">

**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [September 26, 2018, 5:21am UTC](https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255/2 "2018-09-26T05:21:04Z")

</div>

Click the Support link at the top of this page, then Troubleshooting. As a first step, to plug the camera in and then hold the setup button for 20-30 seconds to force a factory reset.

---

<div class="post-metadata">

**Author:** ![kringwagner](https://avatars.discourse-cdn.com/v4/letter/k/d2c977/32.png) [@kringwagner](https://forums.wyze.com/u/kringwagner)\
**Post date:** [October 1, 2018, 12:57pm UTC](https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255/3 "2018-10-01T12:57:18Z")

</div>

I tried the factory reset and I get nothing. When I first plug it in i only get 2 yellow blinks and then goes dark…

---

<div class="post-metadata">

**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [October 1, 2018, 1:17pm UTC](https://forums.wyze.com/t/new-pan-camera-never-hear-ready-to-connect-help/6255/4 "2018-10-01T13:17:31Z")

</div>

You will need to file a support ticket for possible camera replacement.