I returned my headphones 10 days ago. On Jan 26, 2021, I took them to the post office using the label that Wyze sent me. I feel like I should have gotten some kind of a response by now. I’m now on the phone waiting, but the music is really hard to deal with (I have sensory issues which is why I need ANC headphones and why they need to meet certain specifications).
My Wyze account says nothing about the return and I haven’t received any emails about it either.
Does anyone have experience with Wyze returns? Is this a normal time frame? Should I be concerned?
Hi @janet444 Eight business days since you shipped the package is not unheard of line these days. If you have the tracking number, check to see when/if it was delivered. I have returned product in the past but it does take time so wouldn’t be over concerned.
Good idea to call and check. You can also open a Support ticket via Zendesk Support Page
You may have to go through some suggestions until you get to the Contact Support" & “EMAIL” prompt.
Sounds good Janet. Yes, Amazon has their own distribution network and delivery system. With FedEx and USPS it takes forever. The pandemic and weather have increased delays.
When I’ve returned parts to Home Depot in person, it still took another 3 days to show up on my credit card. Here is hoping you see the credit before Presidents’ Day.
I’ve requested to return my unopened Wyze Doorbell as I am not about to disconnect my expensive chime system that is attached to 3 exterior entry doors. I got an immediate reply asking for further info, which I supplied on Feb. 10th. 7 days later and still no further reply. I am the owner of 7 cameras, scale, smart plugs, motion sensors, etc. But I find the customer service appalling. I get lots of e-mails asking me to subscribe to CamPlus. What I want is to return a doorbell I cannot use.
and weather 
have increased delays.