# Moved: Reply To: Wyze Cam software issues

**URL:** <https://forums.wyze.com/t/moved-reply-to-wyze-cam-software-issues/5887>\
**Category:** Cameras\
**Tags:** cam-v1-v2\
**Created:** [August 3, 2018, 4:47am UTC](https://forums.wyze.com/t/moved-reply-to-wyze-cam-software-issues/5887 "2018-08-03T04:47:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![springfield736](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@springfield736](https://forums.wyze.com/u/springfield736)\
**Post date:** [August 3, 2018, 4:47am UTC](https://forums.wyze.com/t/moved-reply-to-wyze-cam-software-issues/5887/1 "2018-08-03T04:47:34Z")

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Cannot get app to work with Iphone. Had a power outage over the weekend had to reconnect both cameras to router. Now only able to look at live view when at home.

Need some direction.

&nbsp;

Lewis

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**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\
**Post date:** [August 3, 2018, 6:17am UTC](https://forums.wyze.com/t/moved-reply-to-wyze-cam-software-issues/5887/2 "2018-08-03T06:17:30Z")

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Lewis, If restarting both the router and cameras (power cycle) doesn’t resolve this, I’d suggest submitting a support ticket from within the app while you’re experiencing the issue so that Wyze can analyze the camera and app logs.

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**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\
**Post date:** [February 27, 2026, 3:19pm UTC](https://forums.wyze.com/t/moved-reply-to-wyze-cam-software-issues/5887/3 "2026-02-27T15:19:44Z")

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