Motion sensor problem not logging

Yes, it’s the same for me, when I deactivating the sensors videos setting the log works again.
But when i reactivate the sensors videos the events doesn’t get logged.

Good job, you found the problem, but now only wyze support can fix this issue.

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Alexa routine also work again after deactivating the sensors video.

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Thanks for confirming this.

It also looks like if you deactivate the Sensor Videos and then create an automation with the trigger being the Sensor opening and the Action being the Camera recording, it records and it writes to the log.

I don’t know if it’s as dependable and quick as the Sensor Videos, but it’s a workaround that should work until it gets fixed.

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I can confirm that alexa routines work after disabling sensor videos for the motion sensor. I just disabled the video for my mail box contact sensor and it now works with alexa. And all log files are working. I tried to enable the videos again and it brakes alexa again so this is the problem, if anyone wants to sit on the phone with support. Lol and tell them we fixed it for them.

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I can confirm by disabling this also worked for me as well and my routines executed as well. Great catch on this!

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Is this anything related? (Hmmm…how to do a workable link?)
https://forums.wyze.com/t/no-more-integration-with-alexa-show-mode/151228/4

Hi, I tried the automation and yes it’s work, it recording and it writes to the log and alexa routine also work. It’s a good solution until it gets fixes. Thank you !

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Well seems we might be onto one solution. I did see a sensors video and removed it last night and voila, things worked. But then I don’t think I had recently set it up. So it must have been there fore awhile.

I did in desperation, turn off and on the camera, twigged most of the apps, in both Wyze and Alexa, and things are still working. But hey friends, we need to write down what we did and how long it took to recognize a reaction.

I agree I thank you very much for figuring this out. I would never have suspected that a sensor video would cause all this problem. But it is definitely something that they did on their end that’s why everyone started to have a problem at the same time. But you can recreate the problem just by enabling the videos again so you made they job easier. Making the shortcut for the video works fine for me. Thanks again

Now that we figured what is causing the problem, could it be that after you changed the battery it worked once because the Sensor Videos was not yet set and when you enabled it, it stopped working again?

I’m just wondering if there is something else that’s causing the problem in addition to the Sensor Videos.

I’m not sure why it worked once because when I changed the battery no settings were changed. But I also deleted the motion sensor and re added it so the notification settings were all back to default. I don’t remember if I enabled the videos right after that

This worked for me. Alexa routine now triggers, and opening the door is getting logged. I didn’t assigned a camera to the sensor now, I’m happy with Alexa routine working for now.

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Thanks takis7 for figuring this out I believe this problem has been solved with a workaround. I will try to email wyze and let them know that they have a problem

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You can do a short cut in the app for the camera to record when triggered by a sensor and it will work without breaking alexa

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Thanks for the workaround :+1:

That is pretty much what I did, and things got working again.

Yes interestingly, I was getting events sent to my phone, but not logged, and Alexa was not receiving. That phone notification told me the sensor battery wasn’t the cause.

One thing this has done for me is to make me look much closer at the Wyze App and its Rules. I kind of set up Alexa and figured it did everything, but it doesn’t and perfection if really a marriage of the features of Wyze that are not in Alexa and vice versa. For instance, I have been setting up lamp and smart bulbs, wishing that Alexa recognized when the light item was turned on. The status of lights is not shown in the logic set up of controls in Alexa. I wanted to know that it had been turned on by a family member, and then have it turn off an hour after they turned it on. Could not see how to get that in Alexa, but low and behold you can do it in Wyze App very easily.

But I am also looking hard at the flow of information through Wyze to Alexa and how to control it. And I now realize that you have to be careful of the instructions about turning off some feature, and determine if it is an Alexa item or Wyze App item that is to be turned off or on? People are often thinking too fast for those of us who just look at Wyze or Alexa and not the other.

Just chiming in to say I had the same experience, my logging stopped working around the 28th of December. I’ve diabled sensor videos to see if the workaround works for me, but ultimately I really like sensor videos because it makes it easier to spot real motion (I don’t like the on board motion detection, too many false alarms).

You can re enable the videos by using the shortcuts rule and it keeps working and the videos work