Motion sensor (green box), moves every which way but where

Motion green box moves every which way but where the detection is. Also when walking in room, camera turns everywhere except where person is!! Also shuts off by itself won’t turn back on even with rebooting!!

Here are the troubleshooting guides:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support request including log files. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.