# Metro PCS problems? **URL:** \ **Category:** Beta\ **Tags:** troubleshooting\ **Created:** [April 19, 2019, 7:56am UTC](https://forums.wyze.com/t/metro-pcs-problems/26898 "2019-04-19T07:56:12Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![K1200RS\_Rider13](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@K1200RS\_Rider13](https://forums.wyze.com/u/K1200RS_Rider13)\ **Post date:** [April 19, 2019, 7:56am UTC](https://forums.wyze.com/t/metro-pcs-problems/26898/1 "2019-04-19T07:56:12Z")
Love these cams and have zero issues with reception…so I thought. Apparently, my Metro PCS 4GTE system isn’t streaming Wyze videos any longer. If I have friends and co-workers use their phones as HotSpots, the app works just fine via wifi. Additionally, when at work at a State University, I can’t view any of my cams while using their wifi. Any suggestions? TIA! Mark “Wastegate” ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [April 19, 2019, 1:10pm UTC](https://forums.wyze.com/t/metro-pcs-problems/26898/2 "2019-04-19T13:10:13Z")
I’m a little confused by your reference to hotspots. Are you trying to connect the camera to your phone’s mobile hotspot, or are you trying to connect to a camera remotely over LTE? Here’s a support article that may help: [https://support.wyzecam.com/hc/en-us/articles/360022739471-Remote-Access-Troubleshooting](https://support.wyzecam.com/hc/en-us/articles/360022739471-Remote-Access-Troubleshooting) ---
**Author:** ![K1200RS\_Rider13](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@K1200RS\_Rider13](https://forums.wyze.com/u/K1200RS_Rider13)\ **Post date:** [April 19, 2019, 8:29pm UTC](https://forums.wyze.com/t/metro-pcs-problems/26898/3 "2019-04-19T20:29:42Z")
Hi! I’m using wifi to connect the cameras to the internet as we all are. However, when I can view them from my phone via Metro PCS cellular, I have friends and co-workers turn on their phones’ hotspot function so I can run my cellular phone througj wifi. Like magic, I can see all my cams just fine. This isn’t always the case though as I can view the cams through cellular in certain areas, just not all. Mark ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [April 19, 2019, 9:00pm UTC](https://forums.wyze.com/t/metro-pcs-problems/26898/4 "2019-04-19T21:00:18Z")
If I’m understanding correctly, you can view your cameras remotely with your phone connected to the internet using cellular data – some of the time, but not all of the time?And whether that works or not is dependent on the location of your phone? That would be pretty bizarre. I can’t imagine anything on Wyze’s end that could be causing that. Seems like something to discuss with Metro PCS’s tech support. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [January 26, 2021, 4:44am UTC](https://forums.wyze.com/t/metro-pcs-problems/26898/5 "2021-01-26T04:44:30Z")