Thank you for the update. It’s nice to know it’s still on the table.
Thank you, Jason. Even if you just rolled this out for certain devices while continuing to troubleshoot the “offline but not really” issue, it’d be appreciated. It would add a lot to the ‘security’ side of the cameras.
This is a great idea. Roll it out first to the cameras that don’t have the “offline but not really issue” and then do it to the other ones as they get them more reliable.
Wyze could potentially make this a selectable toggle to opt into as well. That could seemingly reduce the amount of notifications the server makes to only go out to those who opt into it, instead of to everyone.
Also, I know some people purposely take their cameras offline, for example, I was helping a guy who set up a camera at his warehouse using the hotspot on his smart phone, then after it was setup, he turned off the hotspot and left, so the camera would keep recording to the SD card, but wouldn’t be online. In that case, how often would the camera send him an offline notification? He probably doesn’t even want it. Or when I temporarily disconnect a camera and put it in a drawer, but don’t delete it from the app (I have almost 40, so sometimes I leave the older ones offline). Hopefully they only send 1 when they first go offline and then stop reporting. But I’d be happy to opt out of offline notifications for some of them that I only use sporadically. Though I’m fine with a notification for them, just saying Wyze doesn’t need to notify me of all of them if it will save the server processing. Just an idea of why an opt-in might be good.
The alert shouldn’t be a black and white on/offline, to your point, there would need to be layers to allow the alert to become useful… It would be amazing if Wyze put an IFTTT system in place so if certain triggers were hit, it would then trigger the alert. Eg: Camera is offline for X minutes - this would generate an alert where x is the variable configured for time.
I’ve seen many companies take this challenge head on but always run back into the challenge of not triggering off of a false positive. The best way I’ve seen this accomplished is if the devices have NTP sync and/or DNS resolution, if one of those is not working appropriately, then the device will reflect “offline” within the cloud / app platform.
Internet offline alert.
Since many of us depend on Wyze for security, would be nice to have an alert that the capability is offline. if there is no internet connection for more than a few minutes, an offline alert would be great.
I have a single EZVIZ camera from way back when we were testing out different options, It alerts me when the internet is down at our cabin so I know that the cameras are offline.
We depend on person alerts that someone is there….but that’s assuming that there is a connection. Could go for days assuming everything is ok when I’m fact the internet went down so alerts weren’t getting through.
Absolutely, important points.
I think there could be a generic setting option and, for more advanced users, a “rule” based system that allowed tweaking of variables. And it could all start opt-in to allow kinks to be worked out. (Come on, bring it to the OG!)
I know there are challenges but here’s hoping.
Option to get notified if one of my cameras goes offline
Hi, I subscribe to CamPlus. Sometimes my cameras have gone offline, but I don’t realize until days later. Would you please create a way to set an alarm that would notify me when a camera goes offline?
Just giving an opinion and request here. I feel it would be great to be notified if a camera or base station became disconnected or powered off. This could be a simple update to our current notification settings. Perhaps a setting for entire system disconnection or individual camera. I would like to see such notification through email or txt.
Any thoughts WYZE community?
I would love this too. It doesn’t seem like it should be that hard to implement since when I open the app it tells me what’s online and offline. It doesn’t give me much hope that a request from 2018 is still open. Plenty of other smart home brands are capable of this.
There is no way to be alerted in the Wyze app that I have found for when any cameras become unreachable / offline.
Thank you for the update! I really think that the following goals discussed in this thread are great, and am excited to see more updates.
- notification for device offline/unreachable
- option to set a count-down to notification from when a device stops returning ping requests and when it sends out an alert (to reduce small connection issue spamming).
(Instant, 2, 5, 10, 30, 60 minutes, etc…)
- log of connection failures
(last 60 recorded with a chart that displays device connection stability)
There are a lot of good ideas in this thread, I hope it can get sorted sooner than later, this would be an absolutely stellar app feature.
I know I depend on this to let me know if someone breaks into my house and/or shed while I’m out, and if someone were to get in and notice/unplug the camera before it spotted them, I’d be SOL until I manually checked my app.
Notification when camera goes offline
Would love a feature in the app to get a notification when a camera goes offline. Often I find out too late, when I’m not home and trying to check the camera, that the camera has randomly gone offline.
@WyzeJasonJ @WyzeGwendolyn @WyzeDesmond @WyzeHongfei @WyzeTeam it’s been 4+ years and this issue is still being clamored for with over 700 votes and still no one from the team has even replied to this thread.
Yeah no kidding, I can’t even begin to tell you how many thousands of cameras that wyze would have sold because of this. I get asked a couple times a day what cameras people should use and for this reason alone I steer people away from wyze if they are getting cameras for security purposes.
I replied to this thread just 2 months ago, so I would not say no one from the team has even replied.
I can agree that this is taking a long time to get addressed, but I am at least happy that it’s been acknowledged and seems like it might be on a roadmap somewhere.
Still, this is a pretty fundamental flaw in a security device. I am a little surprised there isn’t a bit more urgency placed on this, rather than rolling out cameras with a black case or Picture in Picture in the app, it would be good to fix something that essentially rules out your product for any serious security application.
Thank you for the update @WyzeJasonJ !
I agree it is a flaw for a security device, but until we solve the issue that devices say they are offline when they aren’t it does no good to notify when they are offline. We have started the process for notifications when offline. Currently, the Wyze Sense Hub will notify when it goes offline, that was our starting point and we are working towards getting this done.
Thanks a ton for replying and participating in this thread. Keeping up communication, and feeling like this is actively being heard and worked on really helps my trust in Wyze and their teams. I appreciate you Jason!