Have heard of this before. I recommend you log out of the app. Not just close it. Log out, restart you phone and log in again. If like the other guy’s, the license will show up again.
So I just checked and the payment information saved should’ve been charged by now but I hadn’t seen any recent transactions on the card so I just canceled the current plan and subscribed to another unlimited plan .
Boom, fixed it and the unlimited plan popped up and all of my cameras are now back on cam plus !
Certainly NOT the solution I would have recommended.
With the recent transition of Wyze Subscription Services to a new processing and tracking platform, Wyze no longer offers any refunds for any unused part of a cancelled subscription. The days of prorated refunds are gone.
In doing this, you run the risk of being charged for both subscriptions.
No, I tried all of the tips from both you and @Sam_Bam and still nothing
I honestly think I’ll be okay…
The end of the monthly cycle was tomorrow the 24th and my card should’ve been charged by then and I’m not sure why it hadn’t .
I’m assuming that since I hadn’t paid for next months , that the plan was put on hold thus not having cam plus on my cameras .
Called support today and although they tried helping, I was mostly on hold the entire time and asked simple questions like is your app up to date , what FW are your cameras using etc .
After giving them all of the info they requested I was put on another hold and told that they couldn’t offer any other help at this time but that they would reach out to me via email later … whatever that means
I tried everything you guys told me to try but to no suffice .
So I just went ahead and cancelled the plan as tomorrow was literally the last day of the monthly plan cycle
And went ahead and bought another monthly unlimited plan , as I seriously needed cam plus for my cameras. Im hoping this goes well…