So I just checked and the payment information saved should’ve been charged by now but I hadn’t seen any recent transactions on the card so I just canceled the current plan and subscribed to another unlimited plan .
Boom, fixed it and the unlimited plan popped up and all of my cameras are now back on cam plus !
Certainly NOT the solution I would have recommended.
With the recent transition of Wyze Subscription Services to a new processing and tracking platform, Wyze no longer offers any refunds for any unused part of a cancelled subscription. The days of prorated refunds are gone.
In doing this, you run the risk of being charged for both subscriptions.
No, I tried all of the tips from both you and @Sam_Bam and still nothing
I honestly think I’ll be okay…
The end of the monthly cycle was tomorrow the 24th and my card should’ve been charged by then and I’m not sure why it hadn’t .
I’m assuming that since I hadn’t paid for next months , that the plan was put on hold thus not having cam plus on my cameras .
Called support today and although they tried helping, I was mostly on hold the entire time and asked simple questions like is your app up to date , what FW are your cameras using etc .
After giving them all of the info they requested I was put on another hold and told that they couldn’t offer any other help at this time but that they would reach out to me via email later … whatever that means
I tried everything you guys told me to try but to no suffice .
So I just went ahead and cancelled the plan as tomorrow was literally the last day of the monthly plan cycle
And went ahead and bought another monthly unlimited plan , as I seriously needed cam plus for my cameras. Im hoping this goes well…